OPERATIONS CONSULTANT (TRAVEL)

JR United Kingdom; London; On-site; GBP 30,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Travel Concierge to join their vibrant team in Kingston-upon-Thames. This exciting role offers the chance to support clients post-booking by managing travel documentation, arranging exclusive experiences, and ensuring a seamless journey. With numerous benefits including a competitive salary, bonus, and generous annual leave, this position is perfect for someone eager to make a mark in the luxury travel sector. If you thrive in a dynamic environment and have a knack for exceptional customer service, this opportunity is tailored for you.

Benefits

25 days holidays plus bank holidays

Company Pension contribution

Fantastic team environment

Regular get-togethers and events

Career opportunities

Qualifications

• Experience in high-end concierge or luxury travel services.
• Skilled in curating personalised experiences and premium reservations.

Responsibilities

• Manage visa applications and ensure related costs are accurately added to bookings.
• Arrange bespoke experiences that enhance the customers journey.
• Deliver outstanding customer service throughout the pre-travel process.

Skills

High-end concierge experience

Luxury travel services

CRM systems proficiency

Organizational skills

Strong communication

Job description

Social network you want to login/join with:

TRAVEL CONCIERGE, london (kingston upon thames)

col-narrow-left

Client:

Ambitions Travel Recruitment

Location:

london (kingston upon thames), United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

col-wide

Job Description:

TRAVEL CONCIERGE

KINGSTON-UPON-THAMES – HYBRID (3 DAYS OFFICE, 2 DAYS HOME)

Our Customer:

We’re proud to once again be recruiting EXCLUSIVELY for our award-winning, tailor-made, niche tour operator customer. This business has an enviable reputation in the industry and an unrivalled reputation both as an employer and as a brand.

They are now looking to further grow their team due to their ongoing success by adding a Travel Concierge to their vibrant, friendly, and knowledgeable team.

As a Travel Concierge, you will enjoy numerous benefits, including a competitive salary, bonus, generous annual leave, and a pension scheme, among others.

Job Description:

This is great role for somebody with a passion for travel, either existing or keen to break into travel and whose an extremely thorough administrator.

You’ll support clients post-booking by managing travel documentation, arranging visas, booking exclusive experiences and dining, and ensuring every detail is in place for a seamless and memorable journey.

• Manage visa applications and ensure related costs are accurately added to bookings
• Arrange bespoke experiences that enhance the customers journey
• Handle premium dining reservations
• Monitor confirmed bookings and follow up with clients accordingly
• Stay informed on visa and entry requirements and respond to related client queries
• Collect and verify travel documents, including passports, flights, and vaccination records
• Maintain accurate client records with strong attention to detail
• Act as a key contact, providing clear updates and communication
• Deliver outstanding customer service throughout the pre-travel process

Experience Required:

• Experience in high-end concierge or luxury travel services
• Skilled in curating personalised experiences and premium reservations
• Proficient with CRM systems
• Highly organised and efficient under pressure
• Strong communicator focused on exceptional client service
• Confident handling of travel logistics, including flights, reservations, documentation and bookings

Benefits and Perks:

• Up to £30,000 DOE
• 15% bonus
• Fantastic career opportunities
• Hybrid
• 25 days holidays (increases based on tenure) in plus bank holidays
• Company Pension contribution
• Fantastic team environment with regular get-togethers and events

Click here to apply for this Travel Concierge, travel industry job, which is being recruited by Fiona Morrison-Arnthal and Ambitions Travel Recruitment, a boutique recruitment agency, specialising in travel and hospitality roles, and known for sourcing hard-to-find talent.

IMPORTANT

• If this role ticks your boxes and you’ve got the relevant experience, then click and apply
• If this role isn’t for you but you’d be keen to receive suitable job alerts, then register with us now at www.ambitionstravelrecruitment.com
• Due to the massive number of applications, we receive, we’re usually only able to reply to candidates whose requirements meet our customers’ needs. We’re super grateful that you take the time to apply, and we will save your CV and be in touch for other suitable roles
• Please visit our website www.ambitionstravelrecruitment.com for our full privacy policy which explains how we store and access your personal data and our candidate promise to never share your details with an employer without your prior consent etc.