Trauma-Informed Support Worker for Housing & Move-On

Nacro; Wales; On-site; GBP 12,000 - 18,000; Part time

Job summary

Nacro seeks a compassionate Support Worker for the Silverdale Homeless Project in Pembrokeshire. You will provide trauma-informed support in a fast-paced environment, working with a colleague per shift to create a calm, welcoming space for clients in emergency accommodation.

You will use a person-centred approach to understand needs, develop bespoke support pathways, and support clients toward greater stability and independence. DBS is required for this role.

Qualifications

• Empathy, resilience, and initiative in challenging environments.
• Strong interpersonal skills and commitment to trauma-informed practice.

Responsibilities

• Delivering trauma-informed, strengths-based support that promotes emotional and physical wellbeing.
• Building trusting, respectful relationships to encourage engagement and positive change.
• Co-producing and reviewing individualised support plans with clear outcomes.
• Empowering individuals to make informed choices and take an active role in decisions about their lives.
• Supporting move-on options and search for suitable accommodation.
• Promoting safeguarding, dignity, and respect; responding to concerns as needed.
• Working with internal teams and external agencies to access specialist support.
• Maintaining accurate, person-centred records and contributing to shift handovers.
• Keeping environments clean, safe and welcoming through domestic tasks.
• Recording and reporting incidents, concerns, and complaints professionally and sensitively.

Job description

Nacro seeks a compassionate Support Worker for the Silverdale Homeless Project in Pembrokeshire. You will provide trauma-informed support in a fast-paced environment, working with a colleague per shift to create a calm, welcoming space for clients in emergency accommodation.

You will use a person-centred approach to understand needs, develop bespoke support pathways, and support clients toward greater stability and independence. DBS is required for this role.