Trauma-Informed Support Worker | Flexible Hours

Riverside-12e5e24d; Liverpool; On-site; GBP 24,000 - 32,000; Full time

Job summary

Riverside is seeking a dedicated Support Worker to join our team at Shaw Street, Liverpool. This permanent, full-time role offers a salary of £28,031.56 per annum and a 37.5 hour week on a 5-week rolling rota including early, late and weekend shifts.

You will assist vulnerable customers with daily support and tenancy-related tasks. Join Riverside to deliver compassionate, person-centred care, support independence, and promote community engagement while following safeguarding and tenancy

Qualifications

• Experience of working with vulnerable people.
• Experience of delivering structured support and risk management.
• Team player with a caring and empathetic nature with a resilient, can-do attitude.
• Understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
• Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working.

Responsibilities

• Lead on Co-producing bespoke support and move-on plans, involving key stakeholders where appropriate.
• Organising and carrying out regular planned reviews of support and risk plans, or following an incident or significant change in a customer’s circumstances.
• Engaging customers to meet agreed outcomes and develop life skills.
• Assisting customers with day-to-day support and tenancy-related matters.
• Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities.
• Signposting customers to appropriate external support services, including interventions such as food banks and other community resources.
• Supporting customers to be ‘tenancy ready’ to enable successful move on.
• Supporting customers to be financially independent through budgeting plans and maximising income.
• Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals.
• Empowering customers to move towards self-management of their medication by following the medication procedure.
• Leading on support initiatives including Group Work.
• Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately.
• Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform.
• Facilitate the referral process into the service and assess potential new customers.
• Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support.
• Work with customers to maintain a safe environment by reporting repairs and health and safety concerns
• Clean and prepare rooms as appropriate.
• Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service
• Develop and maintain local partnerships to provide a holistic range of support for customers.
• Carry out day-to-day administration and operational duties.
• You will be required to travel to different properties within the defined area as and when required.
• Use the Lone Worker system as and when necessary.
• Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc.
• Deliver your role in line with Riverside company values – “Our Riverside Way”.
• Participate in team meetings, attend regular supervisions and reflecting practice sessions.
• Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.
• From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.

Job description

Riverside is seeking a dedicated Support Worker to join our team at Shaw Street, Liverpool. This permanent, full-time role offers a salary of £28,031.56 per annum and a 37.5 hour week on a 5-week rolling rota including early, late and weekend shifts.

You will assist vulnerable customers with daily support and tenancy-related tasks. Join Riverside to deliver compassionate, person-centred care, support independence, and promote community engagement while following safeguarding and tenancy