Trauma-Informed Service Admin & Triage Coordinator

Clinks; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

30 days holiday

Pension scheme

Enhanced maternity/adoption provision

Employee Assistance Programme

Eye-care scheme

Thorough induction and training

Career development pathways

Job summary

Advance Charity is a women-only organisation providing support to women and girls survivors of domestic abuse. We are seeking a Service Administrator & Triage Support to join the Minerva London team based in Finsbury Park.

The role involves managing referrals, databases, handling enquiries, and supporting triage with initial assessments and allocations to Keyworkers. A DBS check and right to work in the UK apply, and references will be taken.

Qualifications

• Previous experience in monitoring and evaluation practices.
• Excellent interpersonal and communication skills.
• Interest in supporting women in the criminal justice system.
• Experience with women facing homelessness, substance misuse, domestic violence or mental health.

Responsibilities

• Support the services team by maintaining smooth admin processes.
• Manage referrals, allocations and email inquiries, and input data into databases.
• Assist with administering women’s centres and collaborate with Evidence & Insights for data monitoring.
• Support triage work with initial assessments and allocations to keyworkers.

Skills

Interpersonal skills

Communication

Monitoring & evaluation

Database management

Job description

Advance Charity is a women-only organisation providing support to women and girls survivors of domestic abuse. We are seeking a Service Administrator & Triage Support to join the Minerva London team based in Finsbury Park.

The role involves managing referrals, databases, handling enquiries, and supporting triage with initial assessments and allocations to Keyworkers. A DBS check and right to work in the UK apply, and references will be taken.