Trauma-Informed Administrator for Survivor Support

LLOYD'S REGISTER INTERNATIONAL; Greater London; On-site; GBP 27,000 - 29,000; Full time

Job summary

Rape Crisis South London is seeking an Administrator to join our Programmes teams at this pivotal time. The role involves coordinating referrals, handling enquiries, and providing administrative support across our services to ensure survivors access the support they need.

The post requires a trauma-informed, survivor-centred approach, strict confidentiality, and the ability to work collaboratively with service managers and partner agencies. This is a permanent role based in East Croydon.

Qualifications

• Organised, with excellent attention to detail.
• Compassionate, approachable and professional.
• Confident managing multiple priorities in a busy environment.
• Experienced in providing high-quality administrative support.
• Comfortable handling sensitive and confidential information.
• Skilled in communicating with a wide range of people, including vulnerable individuals.
• Committed to trauma-informed, survivor-centred and anti-discriminatory practice.

Responsibilities

• Receiving and processing referrals across multiple services.
• Responding to enquiries from survivors, professionals and partner agencies.
• Maintaining accurate records and case management systems.
• Supporting service delivery through high-quality administration.
• Coordinating information, correspondence and documentation.
• Supporting monitoring, audits and data quality checks.
• Maintaining confidentiality and GDPR compliance.
• Identifying and escalating safeguarding concerns where appropriate.
• Working collaboratively with service managers and colleagues to ensure effective referral pathways.

Skills

Highly organised

Compassionate

Multitasking

Administrative support

Confidential handling

Effective communicator

Trauma-informed

Job description

Rape Crisis South London is seeking an Administrator to join our Programmes teams at this pivotal time. The role involves coordinating referrals, handling enquiries, and providing administrative support across our services to ensure survivors access the support they need.

The post requires a trauma-informed, survivor-centred approach, strict confidentiality, and the ability to work collaboratively with service managers and partner agencies. This is a permanent role based in East Croydon.