Service Administrator & Triage Support

LLOYD'S REGISTER INTERNATIONAL; Greater London; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

30 days paid holiday per year (pro RTA

Additional days off for International

Perkbox – discount platform

Pension scheme

Enhanced maternity/adoption provision

Employee Assistance Programme

Eye-care scheme

Clinical supervision for frontline/rel

Refer a Friend £250

Away days

Thorough induction and training

Career development pathways

Job summary

Advance Charity is seeking a Service Administrator & Triage Support for the Minerva London service in Finsbury Park. The role focuses on administering referrals, allocations, and frontline support for women in the criminal justice system, with data entry and liaison with the Evidence & Insights team.

This role is female-only under the Equality Act and offers hybrid working up to 2 days WFH. The post is permanent, 35 hours per week, with a salary of £27,000 and a generous benefits package.

Qualifications

• Experience with monitoring and evaluation practices.
• Excellent interpersonal and communication skills.
• Strong interest in supporting women in the criminal justice system.

Responsibilities

• Provide administrative support for the services team to ensure smooth operations.
• Manage referrals, allocations, and triage processes with minimal supervision.
• Support data entry and monitoring in databases and at women’s centres.

Skills

Monitoring & evaluation

Interpersonal communication

Support for women in criminal justice

Understanding of offender issues

Homelessness/substance misuse/mental  

Job description

Service Administrator & Triage Support

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Service Administrator & Triage Support to work with our Minerva team on the delivery of a service in our Finsbury Park office

Salary: £27,000

Location: Finsbury Park with up to 2 days working from home per week

Hours: 35 Hours per week

Contract: Permanent

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Prison Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

The Project

The Minerva London service provides holistic, trauma-informed support for women in touch with the Criminal Justice System, through dedicated one to one support, safer women’s centre spaces and specialist interventions and partnerships.

The Role

Working as a Service Administrator you will support the work of our services team, ensuring the smooth running of administrative processes. This will include daily management of referral and allocations, monitoring the Minerva shared email accounts and dealing with enquiries from professionals, uploading and maintaining accurate information on our databases, supporting the administration of our women’s centres and working closely with the Evidence & Insights team to ensure data recording and monitoring in the service is accurate. One part of the role involves working and supporting the Triage Keyworkers, where you will undertake initial assessments and process these on the database and on completion will allocate to each Keyworker.

About You

In order to be successful in this role you will have previous experience of monitoring and evaluation practices, great interpersonal and communication skills, and a strong interest in supporting women in the criminal justice system. You will bring knowledge of issues that face offenders and those at risk of offending, and experience of working with women experiencing issues related to offending such as homelessness, substance misuse, domestic violence or mental health.

• Closing date: 4th October 2026
• Interviews will take place on a rolling basis so we recommend that you submit your application as soon as you are able to do so

Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits:

• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways

Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

• Department: Criminal Justice System
• Role: Activities Coordinator
• Remote status: Hybrid
• Yearly salary: £27,000
• Closing Date: 04 October, 2026
• Working From Home: Up to 2 days
• Employment Type: Permanent
• Time Commitment: Full Time