Service Administrator and Triage Support

Clinks; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

30 days holiday

Pension scheme

Enhanced maternity/adoption provision

Employee Assistance Programme

Eye-care scheme

Thorough induction and training

Career development pathways

Job summary

Advance Charity is a women-only organisation providing support to women and girls survivors of domestic abuse. We are seeking a Service Administrator & Triage Support to join the Minerva London team based in Finsbury Park.

The role involves managing referrals, databases, handling enquiries, and supporting triage with initial assessments and allocations to Keyworkers. A DBS check and right to work in the UK apply, and references will be taken.

Qualifications

• Previous experience in monitoring and evaluation practices.
• Excellent interpersonal and communication skills.
• Interest in supporting women in the criminal justice system.
• Experience with women facing homelessness, substance misuse, domestic violence or mental health.

Responsibilities

• Support the services team by maintaining smooth admin processes.
• Manage referrals, allocations and email inquiries, and input data into databases.
• Assist with administering women’s centres and collaborate with Evidence & Insights for data monitoring.
• Support triage work with initial assessments and allocations to keyworkers.

Skills

Interpersonal skills

Communication

Monitoring & evaluation

Database management

Job description

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Service Administrator & Triage Support to work with our Minerva team on the delivery of a service in our Finsbury Park office.

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Prison Vetting.

About Us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women's centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

The Project

The Minerva London service provides holistic, trauma-informed support for women in touch with the Criminal Justice System, through dedicated one to one support, safer women's centre spaces and specialist interventions and partnerships.

The Role

Working as a Service Administrator you will support the work of our services team, ensuring the smooth running of administrative processes. This will include daily management of referral and allocations, monitoring the Minerva shared email accounts and dealing with enquiries from professionals, uploading and maintaining accurate information on our databases, supporting the administration of our women's centres and working closely with the Evidence & Insights team to ensure data recording and monitoring in the service is accurate. One part of the role involves working and supporting the Triage Keyworkers, where you will undertake initial assessments and process these on the database and on completion will allocate to each Keyworker.

About You

In order to be successful in this role you will have previous experience of monitoring and evaluation practices, great interpersonal and communication skills, and a strong interest in supporting women in the criminal justice system. You will bring knowledge of issues that face offenders and those at risk of offending, and experience of working with women experiencing issues related to offending such as homelessness, substance misuse, domestic violence or mental health.

What We Can Offer You - Employee Benefits

• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
• Additional days off to celebrate International Women's Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways