Trauma-Informed Information & Guidance Advisor

AWD online; West Bromwich; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Mileage allowance

Training and development opportunities

Employee Assistance Programme

Group clinical supervision with a BACP

25 days' annual leave pro rata

Job summary

AWD online is seeking an Information and Support Advisor in West Bromwich to deliver Tier 1 information and guidance to victims and survivors of abuse. You will work in a trauma-informed service, completing initial assessments, supporting next steps, and coordinating referrals in collaboration with police and safeguarding partners.

The role emphasizes empathy, sound judgement and organisation in a busy environment with safeguarding responsibilities and 37.5 hours per week, Monday to Friday.

Qualifications

• Experience providing information and advice to vulnerable people
• Knowledge of safeguarding adults and children legislation
• Experience liaising with stakeholders by telephone, email and written correspondence
• Excellent communication, organisation and IT skills including Microsoft Office, databases and virtual platforms

Responsibilities

• Trauma-informed first contact with victims and survivors
• Triage contacts, assess immediate risk and needs, consider children and refer for support
• Provide information, advice and guidance on abuse, safety planning, safeguarding, legal options and support
• Take referrals, maintain accurate case-management records and prepare files for allocation
• Provide support by telephone, webchat, WhatsApp and other digital channels
• Liaise with internal teams, police, safeguarding partners and frontline agencies to coordinate referrals
• Work to targets, maintain service data and support analysis, reporting and audits
• Contribute content, feedback and improvements while following policies, GDPR and quality standards

Skills

Empathy

Communication

Organisational skills

IT skills

Education

Level 3 qualification

GCSE English & Maths

Job description

AWD online is seeking an Information and Support Advisor in West Bromwich to deliver Tier 1 information and guidance to victims and survivors of abuse. You will work in a trauma-informed service, completing initial assessments, supporting next steps, and coordinating referrals in collaboration with police and safeguarding partners.

The role emphasizes empathy, sound judgement and organisation in a busy environment with safeguarding responsibilities and 37.5 hours per week, Monday to Friday.