Trauma-Informed IAG Advisor (Victims’ Support)

Black Country Women's Aid; West Bromwich; On-site; GBP 25,000 - 26,000; Full time

Job summary

Black Country Women’s Aid, based at our Head Office in Sandwell, is seeking an Information, Advice and Guidance Advisor. This full-time role (37.5 hours) involves delivering trauma-informed first contact and high-quality information, advice and guidance to victims/survivors of domestic abuse, assessing risk and guiding next steps.

You will handle referral taking, liaise with external professionals, and aim to achieve positive outcomes within set targets.

Qualifications

• Dedicated individual to join our dynamic front door service and support victims/survivors of violence.
• Must understand safeguarding around abuse and demonstrate empathy in interactions.
• Experience with trauma-informed approaches and information, advice and guidance.

Responsibilities

• Deliver trauma-informed first contact, care and support to victims/survivors of abuse.
• Provide high-quality information, advice and guidance (Tier 1) and risk assessment.
• Manage referral taking from all avenues and initial representation for BCWA as needed.
• Work towards targets for response and victims’ outcomes.

Skills

Empathy

Motivational interviewing

Safeguarding knowledge

Communication

Job description

Black Country Women’s Aid, based at our Head Office in Sandwell, is seeking an Information, Advice and Guidance Advisor. This full-time role (37.5 hours) involves delivering trauma-informed first contact and high-quality information, advice and guidance to victims/survivors of domestic abuse, assessing risk and guiding next steps.

You will handle referral taking, liaise with external professionals, and aim to achieve positive outcomes within set targets.