Information, Advice and Guidance Advisor

Black Country Women's Aid; West Bromwich; On-site; GBP 25,000 - 26,000; Full time

Job summary

Black Country Women’s Aid, based at our Head Office in Sandwell, is seeking an Information, Advice and Guidance Advisor. This full-time role (37.5 hours) involves delivering trauma-informed first contact and high-quality information, advice and guidance to victims/survivors of domestic abuse, assessing risk and guiding next steps.

You will handle referral taking, liaise with external professionals, and aim to achieve positive outcomes within set targets.

Qualifications

• Dedicated individual to join our dynamic front door service and support victims/survivors of violence.
• Must understand safeguarding around abuse and demonstrate empathy in interactions.
• Experience with trauma-informed approaches and information, advice and guidance.

Responsibilities

• Deliver trauma-informed first contact, care and support to victims/survivors of abuse.
• Provide high-quality information, advice and guidance (Tier 1) and risk assessment.
• Manage referral taking from all avenues and initial representation for BCWA as needed.
• Work towards targets for response and victims’ outcomes.

Skills

Empathy

Motivational interviewing

Safeguarding knowledge

Communication

Job description

Job Title: Information, Advice and Guidance Advisor

Position available: 1 full-time position (37.5 hours, Monday-Friday, 9am-5pm), based at Head Office, Sandwell

Salary: £24,784.50 – £25,492.36 (dependent on experience)

Closing date: 09 December 2026

All interviews will be held via Microsoft Teams

Is this you?

We are looking for a dedicated individual to join our dynamic fast-paced front door service. We are looking for someone with will be involved in the everyday duties to support victims/survivors of violence, alongside assisting colleagues within the organisation and liaising with external professionals. This individual must be empathetic, understand motivational interviewing and have the knowledge about safeguarding around abuse.

The Role

This position will be responsible for delivering an effective trauma informed approach of first contact, care and support to clients who are victims/survivors of abuse provide. The postholder will provide high quality information, advice and guidance to victims of domestic abuse offering Tier 1 support. This includes an understanding of the current/historic situation, risk assessment, victim impact and decisions on next steps. The IAG will support in general tasks of referral taking from all referral avenues and offer an initial representation for BCWA should they wish to go on to a caseworker for interventions. The team will work within set targets for response and victims’ outcomes.

This is a challenging role that requires a timely response to all stakeholders, excellent interpersonal skills, IT confident and efficient and organised administration. It is from this first contact that the relationship with BCWA begins.

If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you.

Important information for all positions

Black Country Women’s Aid is committed to safeguarding and promoting then welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.

All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.

Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.

Employment checks

As a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:

Right to work in the UK

Under Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally. To avoid discrimination we treat all job applicants equally.

We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed the unsuccessful candidates documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you.

References

• a professional from your centre of study, for instance a teacher, lecturer or headteacher
• GP or health visitor
• a character reference from a person who knows you
• a civil servant from a government agency
• a bank manager

DBS

All positions are subject to DBS checks at the relevant level.