Empathetic Support Practitioner for Housing & Independence

Homeless Link; Liverpool; On-site; GBP 27,000 - 33,000; Full time

Job summary

You Matter is seeking a Support Practitioner to join our team at Alt Bank House. You will provide empathetic, practical support to residents experiencing homelessness and other complex needs, helping them access services and make positive changes.

In this role you will run person-centred sessions, manage risk assessments, support tenancy readiness, and coordinate with social workers and other professionals to deliver tailored support plans.

Qualifications

• Experience of supporting a caseload of clients (homelessness / addiction / mental ill health / offending behaviours).
• Knowledge of external services and Property Pool Plus.
• Ability to communicate in house and with external services both verbally and in written form.
• Ability to put yourself in the place of others and respect their journey.
• Resilience and courage to maintain challenging work.
• Ability to understand and work within Microsoft Word and Excel.

Responsibilities

• Carry out new service user welcomes.
• Ensure service users understand their rights and responsibilities during their stay.
• Support service users to achieve goals defined in their support plans.
• Update and communicate service users risk assessments as per policy.
• Ensure service users shape their own support and understand its purpose.
• Hold planned key-work sessions weekly using a person-centred reflective approach.
• Assess support needs via Person Centred Support Plan and ITEP mapping; plan around individual needs.
• Maintain up-to-date records on MainStay and DAVE systems.
• Conduct bi-monthly risk assessments and inform relevant parties of changes.
• Support future tenancy planning to promote independent living.
• Motivate and challenge service users to achieve goals.
• Liaise with external agencies for specialised support as appropriate.
• Encourage involvement of service users in meetings and forums.
• Deal promptly with complaints and safeguarding disclosures.
• Demonstrate creativity in overcoming obstacles and commitment to vulnerable people.

Skills

Experience with caseload management

Knowledge of external services

Communication skills

Empathy and respect

Commitment and resilience

Computer literacy (Word, Excel)

Education

NVQ/L2 in Health and Social Care or equivalent

Job description

You Matter is seeking a Support Practitioner to join our team at Alt Bank House. You will provide empathetic, practical support to residents experiencing homelessness and other complex needs, helping them access services and make positive changes.

In this role you will run person-centred sessions, manage risk assessments, support tenancy readiness, and coordinate with social workers and other professionals to deliver tailored support plans.