Trauma-Informed Complex Housing Case Manager

Somerset County Council; England; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

LGPS pension

Flexible working

Hybrid working

30 days annual leave

Health and wellbeing support

Volunteer opportunities

Job summary

Somerset County Council is seeking a Complex Case Housing Officer (West Somerset) to provide specialist homelessness support to rough sleepers with complex needs. You will use trauma-informed, person-centred outreach to assess needs and develop sustainable pathways out of homelessness.

You’ll coordinate multi-agency plans with housing, health, social care and criminal justice partners, ensuring compliance with legislation and delivering housing solutions and positive wellbeing outcomes.

Qualifications

• Proven track record in developing and implementing support plans.
• Experience in conducting outreach / in-reach and engagement activities.
• Knowledge of homelessness legislation, guidance and regulatory standards.
• Awareness of local support services and resources.
• Ability to engage hard-to-reach clients through persistent, face-to-face practice.

Responsibilities

• Provide advice on homelessness, housing options, and access routes.
• Assess eligible homeless applicants; co-design PHPs with clear actions for officer and applicant.
• Progress cases under current legislation and the Homelessness Code of Guidance.
• Refer to partner organisations for Private Rented Sector access and advice on benefits, debt/budgeting, substance misuse, rough sleeping, mental health, complex needs and learning difficulties.
• Maintain comprehensive records / case notes on the case management system.
• Maintain expert knowledge of placement options, temporary accommodation pathways, suitability criteria and regional complex-needs provision.
• Coordinate multi-agency plans with service partners e.g. mental health, substance misuse, criminal justice, housing support.

Skills

Client engagement

Outreach

Plan development

Housing knowledge

Education

A Level or NVQ4

CIH qualification or equivalent

Tools

Case management system

Job description

Somerset County Council is seeking a Complex Case Housing Officer (West Somerset) to provide specialist homelessness support to rough sleepers with complex needs. You will use trauma-informed, person-centred outreach to assess needs and develop sustainable pathways out of homelessness.

You’ll coordinate multi-agency plans with housing, health, social care and criminal justice partners, ensuring compliance with legislation and delivering housing solutions and positive wellbeing outcomes.