Senior Complex Case Housing Officer – Hybrid Outreach

Somerset County Council; Taunton; Presencial; GBP 39.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

LGPS Pension

Hybrid working

Generous annual leave

Health and wellbeing support

Volunteer opportunities

Descripción de la vacante

Somerset County Council in Taunton is seeking a Complex Case Housing Officer to lead specialist housing and homelessness support for rough sleepers with complex needs. You will manage a limited caseload, use trauma-informed outreach, assess needs and develop pathways out of homelessness.

The role coordinates interventions with housing, health and criminal justice partners, ensuring compliance with legislation and guidance.

Formación

• Experience engaging hard-to-reach clients through trauma-informed, person-centred outreach.
• Proven track record in developing and implementing support plans.
• Experience in outreach / in-reach and engagement activities.
• A good understanding of causes and issues around rough sleeping and interventions to reduce rough sleeping.
• Knowledge of homelessness legislation, guidance and regulatory standards.
• Awareness of local support services and resources.
• Educated to at least A Level or NVQ Level 4; CIH qualification or equivalent.
• Creative in engaging socially excluded individuals.
• Ability to deal sensitively with a wide range of people.

Responsabilidades

• Provide advice on homelessness, housing options, and access routes.
• Assess eligible homeless applicants and co-design PHPs with clear actions for officer and applicant.
• Progress cases under current legislation and the Homelessness Code of Guidance.
• Refer to partner organisations for Private Rented Sector access and advice on benefits, debt/budgeting, substance misuse, rough sleeping, mental health, complex needs and learning difficulties.
• Maintain comprehensive records / case notes on the case management system; keep homelessness decisions and accommodation statuses up to date.
• Maintain expert knowledge of placement options, temporary accommodation pathways, suitability criteria and regional complex-needs provision.
• Identify realistic safe pathways for people whose needs do not fit standard provision.
• Coordinate multi-agency plans with service partners e.g. mental health, substance misuse, criminal justice, housing support.

Conocimientos

Engaging hard-to-reach clients

Developing support plans

Outreach and engagement

Rough sleeping interventions

Homelessness legislation knowledge

Local support services awareness

People skills

Sensitivity to diverse needs

Educación

A Level or NVQ Level 4

CIH housing qualification

Descripción del empleo

Somerset County Council in Taunton is seeking a Complex Case Housing Officer to lead specialist housing and homelessness support for rough sleepers with complex needs. You will manage a limited caseload, use trauma-informed outreach, assess needs and develop pathways out of homelessness.

The role coordinates interventions with housing, health and criminal justice partners, ensuring compliance with legislation and guidance.