Rough Sleeping Outreach Officer - Hybrid Housing Support

Somerset County Council; Bridgwater; On-site; GBP 26,000 - 34,000; Full time

Job summary

Somerset Council, based in Bridgwater, seeks an enthusiastic Rough Sleeping Outreach / In-Reach Officer to support individuals who have experienced rough sleeping. You will conduct outreach and in-reach activities, assess needs, and develop personalised plans to move clients into stable housing.

You will collaborate with housing providers, statutory and non-statutory services, and support services to coordinate care.

Qualifications

• Experience with vulnerable populations, including homelessness.
• Proven track record in developing and implementing support plans.
• Experience in outreach / in-reach and engagement activities.
• Understanding of homelessness issues.
• Knowledge of housing legislation and policies.
• Awareness of local support services and resources.
• Education to at least A Level or NVQ Level 4.
• Excellent communication and interpersonal skills.

Responsibilities

• Conduct regular outreach and in-reach activities to identify and engage with individuals sleeping rough, such as early morning verifications and tenancy sustainment support.
• Assess the needs of rough sleepers and develop personalised support plans.
• Provide direct support and advocacy to help clients access housing, healthcare and other essential services.
• Work closely with statutory and non-statutory services, housing providers, and support services to coordinate efforts and resources.
• Maintain accurate and up-to-date records of client interactions and progress.
• Monitor and evaluate the effectiveness of support plans and adjust as necessary.

Skills

Outreach & engagement

Advocacy for housing access

Strong communication

Build trust with vulnerable people

Collaborating with partners

Education

A Level or NVQ Level 4

Job description

Somerset Council, based in Bridgwater, seeks an enthusiastic Rough Sleeping Outreach / In-Reach Officer to support individuals who have experienced rough sleeping. You will conduct outreach and in-reach activities, assess needs, and develop personalised plans to move clients into stable housing.

You will collaborate with housing providers, statutory and non-statutory services, and support services to coordinate care.