Hybrid Complex Case Housing Officer - Somerset

Somerset Council; Shepton Mallet; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous annual leave

LGPS pension

Hybrid working

Health and wellbeing support

Volunteer opportunities

Job summary

Somerset County Council’s Rough Sleeping Team is seeking a Complex Case Housing Officer to deliver specialist housing and homelessness support to people with multiple and complex needs. You’ll lead complex case coordination, assess needs, and develop sustainable pathways out of homelessness with trauma-informed, person-centred outreach.

The role works to ensure statutory homelessness prevention, housing options, and collaboration across housing, health, social care, criminal justice, and

Qualifications

• Educated to at least A Level or NVQ Level 4.
• CIH qualification or equivalent in housing.

Responsibilities

• Provide homelessness and housing options advice and information.
• Assess eligibility and co-design plans with actions for officer and applicant.
• Progress cases under homelessness legislation and guidance.
• Refer to private sector options and support services for benefits, debt, and health.
• Maintain comprehensive case notes and up-to-date statuses.
• Identify safe pathways for complex needs and coordinate multi-agency plans.

Skills

Relationship-based practice

Complex case management

Trauma-informed approach

Engagement with hard-to-reach clients

Education

A Level or NVQ Level 4

CIH qualification or equivalent

Job description

Somerset County Council’s Rough Sleeping Team is seeking a Complex Case Housing Officer to deliver specialist housing and homelessness support to people with multiple and complex needs. You’ll lead complex case coordination, assess needs, and develop sustainable pathways out of homelessness with trauma-informed, person-centred outreach.

The role works to ensure statutory homelessness prevention, housing options, and collaboration across housing, health, social care, criminal justice, and