Transport Solutions Assistant

Nottinghamshire County Council; West Bridgford; On-site; GBP 21,000 - 27,000; Full time

Job summary

Nottinghamshire County Council is seeking a Transport Solutions Assistant to support specialised transport services for education, adult and children’s social care, respite breaks and other passenger transport needs. You will work with internal and external clients to ensure timely, safe and cost-effective transport solutions.

The role requires good educational background, a passion for customer service, strong analytical skills, and IT proficiency.

Qualifications

• Experience in delivering high-quality customer service.
• Strong analytical abilities and problem-solving skills.
• Proficient with IT systems and Microsoft Office.

Responsibilities

• Engage directly with clients and suppliers to provide excellent customer care.
• Make decisions and solve problems to meet operational targets while prioritising resources.
• Maintain accurate financial and client information and create reports as needed.
• Identify service improvements and potential savings through better procurement.
• Ensure compliance with safeguarding and child protection measures.

Skills

Customer service

Analytical skills

IT systems

Teamwork

Education

GCE A Level or equivalent

Job description

At Nottinghamshire County Council, we are committed to serving our community with compassion and care. We believe in creating a supportive environment where everyone can thrive. Join us in making a difference in the lives of those we serve!

As a Transport Solutions Assistant, you will play a vital role in delivering specialised transport services. This includes transport for education, adult and children social care, respite short breaks and other passenger transport as required by the varied services provided by Nottinghamshire County Council. Your solutions will support both internal and external clients, ensuring everyone receives the care they need.

In this role, you will:

• Engagedirectly with clients and suppliers, providing exceptional customer care.
• Make decisionsand solve problems to meet operational targets while prioritising available resources.
• Maintainaccurate financial and client information, creating reports as needed.
• Seek improvementsin services and outcomes for customers, identifying potential savings through efficient procurement.
• Ensurecompliance with National and County Council safeguarding and child protection measures.

To succeed as a Transport Solutions Assistant, you should:

• Have a good standard of education, ideally with qualifications at GCE A Level or equivalent.
• Be passionate about providing excellent customer service
• Have strong analytical skills and familiarity with transport solutions and practices.
• Be proficient in using IT systems, including Microsoft Office applications.
• Have successfully worked as part of a team.

We are looking for candidates who demonstrate:

• Customer Care Commitment: A strong dedication to providing excellent service.
• Teamwork and Collaboration: Ability to work well with colleagues and clients alike.
• Problem-Solving Skills: Capability to devise solutions and prioritise effectively.
• Adaptability: Flexibility to manage changing demands and challenges.

At Nottinghamshire County Council, we offer:

• A place to belong: A friendly, inclusive workplace where everyone is valued.
• Professional Development: Opportunities for growth and continuous learning.
• Work-Life Balance: Flexible working arrangements to suit your lifestyle.
• Generous Leave: A supportive environment that prioritises your well-being.

Don’t miss out on this opportunity to be part of a team that truly cares!

For an informal discussion about this opportunity please contact Janie Goodman on 01159939394 or by email [e-mail].

Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on beingaccredited as a Disability Confident Leader Organisation.

Under theDisability Confident scheme (formerly known as the Guaranteed Interview Scheme)we would like to ensure applicants with disabilities are offered an interview if they meet the minimum criteria for a job.Please let us know if this is something you would like to be considered for.

A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.

Nottinghamshire County Council strongly encourages applications from all candidates from different walks of life, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.