Transport Solutions Specialist

5 Star Recruitment; West Bridgford; On-site; GBP 18,000 - 37,000; Full time

Job summary

West Bridgford Transport Services is seeking a Transport Solutions Assistant to support a wide range of specialised transport for clients including home to school and social care services. You will monitor performance, ensure safeguarding, and assist in procurement and reporting across county contracts.

The role requires strong customer focus, data interpretation and the ability to work with various stakeholders to deliver value and efficiency while maintaining safety standards.

Qualifications

• NVQ level 2 in business management or equivalent.
• Understanding of customer focused delivery.
• Understanding of specialist transport services.
• Knowledge of safeguarding and child protection issues.
• Ability to collect, analyse and interpret data.
• Geographical knowledge of Nottinghamshire.
• Knowledge of the Council's role in providing transport services.
• Ability to respond sensitively to customers.

Responsibilities

• Support the delivery of a wide range of specialised transport.
• Monitor contract performance and investigate issues.
• Ensure safeguarding measures are followed.
• Procurement and evaluation of ad-hoc transport.
• Evaluation of Direct Travel Assistance Payments (DTAP) to parents and carers.
• Review contract performance and seek efficiency savings.
• Identify savings where ad hoc contracts may be converted to longer term contracts.
• Ensure all service users have a certified Transport Care Plan.
• Assess service development opportunities with stakeholders.
• Use bespoke software systems to maintain financial and client information and to create reports.
• Verify payments to suppliers and clients and monitor revenue returns.
• Support Transport Officers and deputise when required.
• Deal directly with clients and suppliers with high level of customer care

Skills

Customer care

Planning

Decision making

Problem solving

Independence

Teamwork

Education

NVQ level 2 in business management or equivalent

Understanding of customer focused delivery

Understanding of specialist transport services

Knowledge of safeguarding and child protection issues

Ability to collect, analyse and interpret data

Geographical knowledge of Nottinghamshire

Knowledge of the Council's role in providing transport services

Ability to respond sensitively to customers

Tools

IT systems including specialist transport software

Job description

West Bridgford Transport Services is seeking a Transport Solutions Assistant to support a wide range of specialised transport for clients including home to school and social care services. You will monitor performance, ensure safeguarding, and assist in procurement and reporting across county contracts.

The role requires strong customer focus, data interpretation and the ability to work with various stakeholders to deliver value and efficiency while maintaining safety standards.