Service Advisor

Nottinghamshire County Council; East Midlands; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

Nottinghamshire County Council is seeking dedicated Service Advisors to support people assessed for Continuing Health Care eligibility within the CHC team. You will liaise with health colleagues and partners, manage data records, and respond to enquiries from ICB partners and the public.

You will work in a hybrid model, splitting time between home and the office, and you will contribute to ensuring person-centred outcomes and timely case updates while maintaining attention to detail and

Qualifications

• Excellent interpersonal and communication skills.
• Strong IT skills including Excel and Sharepoint.
• Experience with case management systems such as Mosaic.
• Knowledge of Continuing Health Care and relevant legislation.

Responsibilities

• Liaise with health colleagues and professionals.
• Update data systems and records.
• Respond to enquiries from ICB partners and public.
• Work in a hybrid model balancing home and office.

Job description

Job Description / Person Specification

Service Advisor JDPS.pdf – 215KB Opens in a new window

Salary

£26,824 - £29,540 per annum

Type of vacancy

Fixed Term

Work pattern

Full Time

Duration (Months)

6

Hours per week

37

Work Base

Sir John Robinson Way, Arnold, NG5 6DA

Working Arrangements

Hybrid

Job Description / Person Specification

Service Advisor JDPS.pdf – 215KB Opens in a new window

Competency Framework

Tier 7b

Number of posts

3

Interview date

29 September 2026

Closing Date

13 September 2026 23:55

This is an exciting opportunity for you to work within our Continuing Health Care team. You will be working with Health colleagues to support people who are being assessed for Continuing Health Care eligibility and Joint-Funded Support, to improve outcomes in a person-centred way.

We are looking for dedicated Service Advisors with strong interpersonal and communication skills, as your role will include liaising with other professionals and you will also form part of a duty system responding to enquiries from colleagues, ICB partners, and on occasion members of the public. You will also need good attention to detail and analytical skills as you will be updating our data systems and records. This will require you to have good skills in managing your workload demands and meeting deadlines.

You will have excellent IT skills, including good knowledge of applications and systems including Excel and Sharepoint, and ideally experience of case management systems such as Mosaic. You will also have knowledge of Continuing Health Care, community care services and relevant legislation, including the National Framework, Section 22 of the Care Act 2014, the Mental Capacity Act (2005) and Deprivation of Liberty Safeguards.

Ideally you will have at least two years’ experience of work within Social Care or Health, though this is not essential. You will have experience of working with the public and partners, keeping records and constructing reports.

The role will enable you to work flexibly through the hybrid working model, with the working week split between home and the office. A comprehensive induction programme and all relevant training will be provided.

Interviews will be scheduled for week commencing 28th September.

This post is also available as a secondment opportunity to existing Nottinghamshire County Council employees. You must seek approval from your line manager before applying.

Appointment to this post is subject to a Disclosure and Barring Service check.

Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being accredited as a Disability Confident Leader Organisation.

Under the Disability Confident scheme (formerly known as the Guaranteed Interview Scheme) we would like to ensure applicants with disabilities are offered an interview if they meet the minimum criteria for a job. Please let us know if this is something you would like to be considered for.

A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.

Nottinghamshire County Council strongly encourages applications from all candidates from different walks of life, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.