Transport Services - Passenger Assistant

Nottingham City Council; East Midlands; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Nottingham City Council is recruiting a permanent Passenger Assistant at Woolsthorpe Depot, Nottingham. This 30-hour-per-week post supports children and vulnerable adults on journeys to and from schools and day centres, working with a driver to ensure safe, comfortable travel with dignity.

Full training is provided. The ideal candidate will have good literacy and numeracy, experience with children or vulnerable adults, safeguarding awareness, and strong communication.

Qualifications

• Good literacy and numeracy skills.
• Experience working with children, vulnerable adults, or individuals with additional support needs.
• Understanding safeguarding responsibilities and health and safety importance.
• Strong communication and interpersonal skills to relate to passengers, parents, carers and colleagues.
• Ability to stay calm, patient and professional in challenging situations.
• Caring, reliable and flexible approach to supporting passengers with dignity and respect.
• Willingness to undertake relevant training including safeguarding, first aid and disability awareness.

Responsibilities

• Support children and vulnerable adults on journeys to and from schools, day centres and other destinations alongside a driver.
• Help ensure passengers travel safely, comfortably and with dignity, providing reassurance throughout the journey.
• Work as part of a team to deliver excellent customer care and respond appropriately in emergencies.

Skills

Literacy & numeracy

Experience with children

Safeguarding awareness

Communication

Calm under pressure

Flexibility

Teamwork

Job description

Contract Type: Permanent

Working Hours: 30 hours per week

Worker Type: Offsite Worker

Salary: Starting Salary is £26,427 (Level one) rising to 27,274 (Level three) ‘pro rata for part-time’ .

Please note that this is a 30-hour-per-week post. The salary is approximately £21,427 (Level 1), rising to £22,114 (Level 3).

Location:Woolsthorpe Depot, Woolsthorpe Close, Nottingham, NG8 3JD

Shift pattern:

School term: 07:30-11:00 and 14:30-17:45

School holidays: 09:00-10:45 and 16:00-17:45

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role:

Are you passionate about helping others and making a difference every day?

As a Passenger Assistant, you will support children and vulnerable adults on their journeys to and from schools, day centres and other destinations. Working alongside a driver, you will help ensure passengers travel safely, comfortably and with dignity, while providing reassurance and support throughout the journey.

This is a rewarding role where no two days are the same. We're looking for caring, reliable and patient individuals who enjoy working with people and are committed to delivering excellent customer care. Full training will be provided.

About You

The ideal candidate will have:

• A good standard of literacy and numeracy.
• Experience of working with children, vulnerable adults, or individuals with additional support needs.
• An understanding of safeguarding responsibilities and the importance of health and safety.
• Good communication and interpersonal skills, with the ability to build positive relationships with passengers, parents, carers and colleagues.
• The ability to remain calm, patient and professional in challenging situations.
• A caring, reliable and flexible approach, with a commitment to supporting passengers with dignity and respect.
• The ability to follow procedures, work as part of a team and respond appropriately in emergency situations.
• A willingness to undertake training relevant to the role, including safeguarding, first aid and disability awareness.

This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, is an essential requirement for the role.

A DBS enhanced check for a regulated activity is required for this post.

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what this mean in terms of how and where you work can be found on the additional informationfor applicants page.

For informal enquiriesplease contact Rafal Krzystowski, Passenger Transport Supervisor, by telephone on 0115 876 1464 or by email at [e-mail].

Closing Date: 23rd November 2026

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held:week commencing TBC

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support

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