Passenger Assistant – School Transport (30h/wk)

Nottingham City Council; East Midlands; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Nottingham City Council is recruiting a permanent Passenger Assistant at Woolsthorpe Depot, Nottingham. This 30-hour-per-week post supports children and vulnerable adults on journeys to and from schools and day centres, working with a driver to ensure safe, comfortable travel with dignity.

Full training is provided. The ideal candidate will have good literacy and numeracy, experience with children or vulnerable adults, safeguarding awareness, and strong communication.

Qualifications

• Good literacy and numeracy skills.
• Experience working with children, vulnerable adults, or individuals with additional support needs.
• Understanding safeguarding responsibilities and health and safety importance.
• Strong communication and interpersonal skills to relate to passengers, parents, carers and colleagues.
• Ability to stay calm, patient and professional in challenging situations.
• Caring, reliable and flexible approach to supporting passengers with dignity and respect.
• Willingness to undertake relevant training including safeguarding, first aid and disability awareness.

Responsibilities

• Support children and vulnerable adults on journeys to and from schools, day centres and other destinations alongside a driver.
• Help ensure passengers travel safely, comfortably and with dignity, providing reassurance throughout the journey.
• Work as part of a team to deliver excellent customer care and respond appropriately in emergencies.

Skills

Literacy & numeracy

Experience with children

Safeguarding awareness

Communication

Calm under pressure

Flexibility

Teamwork

Job description

Nottingham City Council is recruiting a permanent Passenger Assistant at Woolsthorpe Depot, Nottingham. This 30-hour-per-week post supports children and vulnerable adults on journeys to and from schools and day centres, working with a driver to ensure safe, comfortable travel with dignity.

Full training is provided. The ideal candidate will have good literacy and numeracy, experience with children or vulnerable adults, safeguarding awareness, and strong communication.