Transport Planner

Gi Group; Merstham; On-site; GBP 17,000 - 21,000; Full time

Job summary

Gi Group are looking for a Transport Planner based in Redhill who will be responsible for the effective planning and coordination of vehicle movements, driver schedules, and delivery routes to ensure a safe, efficient, and cost-effective transport operation.

The role involves liaising with drivers, customers, and internal departments to ensure service levels are achieved while maintaining compliance with transport legislation and company procedures.

Qualifications

• Previous experience in a transport planning, logistics, or fleet coordination role.
• Good geographical knowledge of the UK road network.
• Strong organisational and planning skills.
• Excellent communication and customer service skills.
• Ability to work under pressure and meet deadlines.
• Attention to detail and accuracy.
• Ability to problem-solve and make decisions quickly.

Responsibilities

• Plan and schedule daily transport operations, ensuring efficient utilisation of vehicles and drivers.
• Create and optimise delivery and collection routes to maximise efficiency and minimise costs.
• Monitor vehicle movements and respond to any operational issues or delays.
• Liaise with drivers regarding schedules, route changes, customer requirements, and transport updates.
• Maintain accurate transport records and planning documentation.
• Communicate with customer service to provide updates on delivery and collection schedules.
• Work closely with warehouse, customer service, sales, and operational teams to meet customer requirements.
• Investigate and resolve delivery issues, customer complaints, and service failures.
• Support continuous improvements within the transport operation.
• Ensure adherence to all H&S requirements
• To undertake any other additional tasks as required by the Company

Skills

Planning and organisation

Communication and relationship mgmt

Problem-solving

Decision-making

Customer focus

Teamwork

Time management

Commercial awareness

Attention to detail

Job description

Gi Group are looking for a Transport Planner based in Redhill who will be responsible for the effective planning and coordination of vehicle movements, driver schedules, and delivery routes to ensure a safe, efficient, and cost-effective transport operation. The role involves liaising with drivers, customers, and internal departments to ensure service levels are achieved while maintaining compliance with transport legislation and company procedures.

• Monday to Friday
• 08:00am - 18:00pm (flexibility offered)
• £13.00 per hour
• Temp to perm

Key Responsibilities

• Plan and schedule daily transport operations, ensuring efficient utilisation of vehicles and drivers.
• Create and optimise delivery and collection routes to maximise efficiency and minimise costs.
• Monitor vehicle movements and respond to any operational issues or delays.
• Liaise with drivers regarding schedules, route changes, customer requirements, and transport updates.
• Maintain accurate transport records and planning documentation.
• Communicate with customer service to provide updates on delivery and collection schedules.
• Work closely with warehouse, customer service, sales, and operational teams to meet customer requirements.
• Investigate and resolve delivery issues, customer complaints, and service failures.
• Support continuous improvements within the transport operation.
• Ensure adherence to all H&S requirements
• To undertake any other additional tasks as required by the Company

Key Performance Indicators (KPIs)

• On-time delivery performance.
• Vehicle utilisation rates.
• Route efficiency.
• Customer satisfaction levels.
• Reduction in failed deliveries and service issues.

Person Specification

Essential Experience

• Previous experience in a transport planning, logistics, or fleet coordination role.
• Good geographical knowledge of the UK road network.
• Strong organisational and planning skills.
• Excellent communication and customer service skills.
• Ability to work under pressure and meet deadlines.
• Attention to detail and accuracy.
• Ability to problem-solve and make decisions quickly.

Desirable

• Experience using transport management systems (TMS).
• Experience working within a distribution or logistics environment.

Skills & Competencies

• Planning and organisation
• Communication and relationship management
• Problem-solving
• Decision-making
• Customer focus
• Teamwork
• Time management
• Commercial awareness
• Attention to detail