Transport Operations Coordinator — Customer Liaison

Catering

Hedge End

On-site

GBP 35,000 - 37,000

Full time

8 days ago

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Benefits offered by this job

23 days annual leave

Career progression

Mon-Fri 8am-6pm

Job summary

Catering in Hedge End is seeking an experienced Transport Assistant to support day-to-day transport delivery while maintaining strong customer relationships. The role combines operational coordination with customer ownership, working with planners, pallet network hubs, hauliers and yard teams to ensure safe, compliant and efficient transport execution.

Permanent position with a Monday to Friday 8am–6pm schedule.

Qualifications

Ideally some experience in transport, logistics or traffic operations.
Understanding of the Pallet Network would be beneficial.
Awareness of transport compliance and defect reporting.
Strong administration and IT skills.
Excellent communication and problem-solving abilities.
Proactive, organised transport professional.

Responsibilities

Support daily transport operations and collaborate with planners and customers.
Track loads and proactively manage delays or service risks.
Act as a key customer contact, providing updates and resolving queries.
Support KPI reporting and operational performance tracking.
Maintain accurate transport records and provide regular reporting on service levels, network performance and vehicle utilisation.
Conduct yard checks to ensure asset availability and safety standards.