Transport Executive

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Transport Executive to enhance customer experiences through efficient transportation solutions. This role involves supporting a vibrant call center, managing ticketing systems, and ensuring seamless travel arrangements for clients. Join a multicultural team that values kindness, responsibility, and pioneering spirit, and contribute to creating unforgettable holiday experiences. If you thrive in a dynamic environment and possess a strong background in ticketing, this opportunity is perfect for you.

Qualifications

• University graduate or 3 years experience in ticketing/travel agency.
• Fluent in English with strong sales-oriented skills.

Responsibilities

• Support Call Centre with transportation requests and ticketing.
• Handle group requests for Meetings and Events department.

Skills

Ticketing experience

Sales-oriented skills

Fluent in English

Amadeus experience

Education

University graduate

Experience in travel agency

Tools

Amadeus

Job description

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Established in 1950, Club Med is the pioneer of premium all-inclusive holidays. We have been continuously innovating over the last 70 years and now offer close to 80 ski and sun resorts across Europe, Asia, Africa, America, and the Caribbean, as well as a ‘Club Med 2’ cruise. Club Med offers a new way of experiencing holidays in its upscale, friendly, and multicultural resorts.

Our success comes from a strong commitment to exceeding customers’ expectations and delivering an unforgettable experience.

About our Business Unit

Our management model separates Resorts from Markets. In this position, you will belong to the EAF Markets, which handle sales in Europe, Africa, and France across over ten countries.

Job overview:

As a Transport Executive, you will be responsible for:

• Supporting the Call Centre by completing transportation requests
• Administering both Amadeus and the in-house reservation system
• Handling group requests efficiently for the Meetings and Events department
• Communicating travel information to clients, including schedule changes
• Assisting the Finance department in reconciling Transport billings

You will report to the Transport Manager and be part of the Transport team.

Main missions:

Mission 1 : Supporting the Call Centre by completing transportation requests

• Complete all transportation requests within 4 hours whenever possible
• Find the best flights and pricing for clients according to their needs
• Support the call center and clients with flight changes
• Book ancillary services

Mission 2 : Administration of both Amadeus and the in-house reservation system

• Issue and reissue tickets
• Regularly check Amadeus queues for ticketing issues
• Perform scheduled changes within Amadeus and inform customers
• Check no-shows and cancellations
• Program flights accurately into the in-house reservation system

Mission 3 : Handling group requests efficiently for the Meetings and Events department

• Find effective and cost-efficient group flights
• Complete passenger lists and seating requests as per group needs
• Support groups in case of flight issues (delays, cancellations, etc.)

Mission 4 : Communicating travel information to clients, including schedule changes

• Monitor airline strikes and potential flight issues (weather, political situations)
• Communicate potential transport issues proactively to the call center and clients in a polite and helpful manner

Mission 5 : Assist the Finance department in reconciling Transport billings

• Support the Transport Manager with ADM’s, ACM’s, and other BSP requirements

Skills and competencies we’re looking for:

• University graduate or at least 3 years experience in ticketing/travel agency
• Virgin Atlantic Level 1 & 2 - Fares and ticketing courses is a plus
• Self-motivated, persistent, demanding, open-minded, entrepreneurial spirit, team player

Experience

• At least 3 years working in ticketing/travel agency
• Understanding of airline industry, rules, regulations, and partners
• Sales-oriented skills
• 3 years of Amadeus experience (ticketing, reissuing, fares, Q administration), high computer literacy

Languages

Fluent in English (spoken & written)

Why you should join us:

At Club Med, we embrace five core values: kindness, multiculturalism, responsibility, freedom, and pioneering spirit. We share the Club Med spirit: a professional and festive mindset, a unique lifestyle that unites our team members, and a commitment to achievement through a memorable experience.

If you are open-minded, a team player, and possess an entrepreneurial spirit, we encourage you to apply!