Transport & Dispatch Shift Lead (Assistant Manager)

Booker; Hoddesdon; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension

Holiday

Healthcare Cash Plan

Personal Accident Scheme

Tesco discounts

Employee assistance programme

Cycle to work

Job summary

Booker is recruiting an Assistant Shift Manager to join its fast-paced transport team in the UK. You will help deliver the daily plan, oversee loading activities, and manage attendance and absences while supporting the Shift Manager across all transport operations and people management.

You will monitor dispatch, liaise with staffing agencies, conduct welfare checks and disciplinary hearings, and ensure legal transport compliance. A proactive, process-driven leader is essential.

Qualifications

• GCSE level or equivalent.
• Office and administrative experience at management level.
• High degree of confidentiality, accuracy & effective communication.
• Ability to lead an effective team.
• Ability to challenge influence and give feedback.
• Technical capability around systems and process flows.
• Intermediate level of all Microsoft packages.
• Ability to build effective relationships within & across departments.
• High level of problem solving and resilience.
• Tachomaster and Microlise experience.

Responsibilities

• Oversee the dispatch board, record colleague arrivals, and ensure timely route departures.
• Manage and report colleague absences effectively.
• Coordinate with staffing agencies to fill operational gaps as needed.
• Conduct colleague meetings, including welfare check-ins, investigations, and disciplinary hearings.
• Support the monitoring and enforcement of legal transport compliance standards.
• Collaborate with the warehouse team to resolve loading and operational issues.
• Perform routine driver licence checks to ensure compliance.
• Assign and track vehicles using the fleet monitoring system.
• Prepare and process reports related to driver infringements.
• Investigate personal and vehicle incidents.
• Provide operational support across all areas of the transport function as required.

Skills

Leadership

Confidentiality

Communication

Team management

Systems & processes

MS Office

Stakeholder relations

Problem solving

Education

GCSE level

Tools

Tachomaster

Microlise

SAP

Job description

Booker is recruiting an Assistant Shift Manager to join its fast-paced transport team in the UK. You will help deliver the daily plan, oversee loading activities, and manage attendance and absences while supporting the Shift Manager across all transport operations and people management.

You will monitor dispatch, liaise with staffing agencies, conduct welfare checks and disciplinary hearings, and ensure legal transport compliance. A proactive, process-driven leader is essential.