Transport & Customer Service Operator

TURNERS (SOHAM) LTD; Newmarket; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Discounted gym membership

Onsite canteen

Free parking on site

Company pension scheme

Job summary

TURNERS (SOHAM) LTD seeks a proactive Transport & Customer Service Operator to coordinate collections and deliveries and provide excellent customer service from our Newmarket head office. The role offers development opportunities for all levels of experience in a fast-paced logistics environment.

Key responsibilities include managing shipments, updating data, and communicating clearly with drivers and customers.

Qualifications

• Experience in logistics or management is beneficial but not essential.
• Strong communication skills are essential for coordinating with drivers, depots and customers.

Responsibilities

• Monitor and manage collections and deliveries using vehicle tracking systems.
• Maintain accurate data entry related to shipments.
• Communicate updates with drivers, depots and customers to resolve queries.
• Collaborate with internal teams to support smooth operational flow.
• For experienced candidates, potential to take on management responsibilities.

Skills

Communication

Organization

Team player

Customer service

Initiative

Logistics experience

IT basics

Job description

Transport & Customer Service OperatorShift: Monday - FridaySalary: Competitive, depending on experienceEmployment Type: Permanent – full timeStart Date: ASAPIf you’re ready to take the next step – whether you’re just starting out or looking to expand your logistics career – we’d love to hear from you!About the RoleWe are seeking an asertive and proactive individual to join our busy Traffic Office team at Turners Head Office in Newmarket. We are looking for people who will play a vital part in supporting our operations by coordinating collections, deliveries, and providing excellent customer service. Whether you are new to the world of transport and logistics or an experienced professional aiming to grow within the team, this position offers opportunities for personal and career development for all abilities and skills.Key Responsibilities• Monitor and manage collections and deliveries using vehicle tracking and traffic management systems• Maintain accurate and timely data entry related to shipments• Communicate effectively with drivers, depots, and customers to provide clear updates and resolve queries promptly• Ensure client enquiries are handled professionally and efficiently• Collaborate closely with internal teams to support smooth operational flow• Support continuous improvement by learning new systems and processes• For experienced candidates, potential to take on management responsibilities and help lead the teamSkills & Attributes• Strong communication skills, both written and verbal, are essential• Helpful, positive, and professional attitude• Ability to work independently and use your own initiative• Well organized with a keen eye for detail• Team player with good interpersonal skills• Basic keyboard and office IT skills (training on specific systems will be provided)• Enthusiastic about learning and taking on new challenges• Experience in logistics or management is beneficial but not essentialWhy Join Us?• Gain valuable experience in a fast-paced and supportive environment• Clear progression opportunities for those looking to develop their careers in transport and logistics• Be part of a friendly, professional team with a focus on personal and professional growth• Discounted Gym Membership• Onsite Canteen• Free parking on site• Company pension schemeTo apply for this position please send your CV to [e-mail] happens next?Your application will be sent to the relevant recruiting manager for review. If you are shortlisted for an interview you will be contacted between 1 – 2 weeks. If you do not hear back within this time frame please assume that you have been unsuccessful on this occasion.