Transport Coordinator

First Fence Limited; Bristol; On-site; GBP 28,000 - 36,000; Full time

Job summary

First Fence Limited in Bristol is seeking a Transport Planner to keep daily operations smooth, plan driver schedules for deliveries and collections, and troubleshoot bumps in the road.

You will coordinate routing and dispatch, assess capacity needs, manage drivers, conduct debriefs, ensure compliance with UK transport rules, maintain records, and generate operational reports to improve service.

Qualifications

• Experience in transport planning or logistics is preferred.
• Familiarity with UK transport regulations.
• Strong organisational and communication skills.
• Ability to manage multiple tasks and prioritise.

Responsibilities

• Routing and Dispatch: Manage multiple vehicle movements daily, planning routes to minimise travel time and optimise driver schedules.
• Capacity Planning: Assess transportation capacity based on demand forecasts and order volumes.
• Driver Management: Oversee attendance, performance and welfare of drivers.
• Debriefs: Conduct driver debriefs to review operations and promote improvement.
• Communication: Coordinate with drivers, track vehicle locations and monitor driver hours compliance.
• Customer Service: Act as the first point of contact for clients and resolve delivery issues.
• Compliance: Ensure vehicles and drivers adhere to regulations and safety standards.
• Administration: Maintain digital records, update transport management systems, and generate reports.
• Problem-Solving: Identify delays and route deviations and adjust plans accordingly.
• Vehicle Maintenance: Manage maintenance schedules to ensure fleet roadworthiness.
• Recruitment: Support recruitment for depot drivers and transport staff.
• Supplier Liaison: Liaise with external suppliers to ensure efficient operations.

Job description

Customer success is our obsession. We leverage our 'can-do' spirit to deliver exceptional service and measurable results for all our customers. Ensuring every interaction builds lasting relationships and exceeds expectations.

As a Transport Planner you’ll be the hero behind the scenes, helping to ensure smooth day-to-day operations, planning driver schedules for delivery, collection and troubleshooting any bumps in the road.

Key Responsibilities:

• Routing and Dispatch: Manage multiple vehicle movements on a daily basis, develop and optimise transportation routes to minimise travel time to provide the best customer experience as well as organising our drivers in a safe and efficient manner.
• Capacity Planning: Assess transportation capacity requirements based on demand forecasts and order volumes.
• Driver Management: Oversee the HR aspects of drivers, including attendance, performance, and general welfare.
• Debriefs: Conduct driver debriefs to review daily operations, address issues, and promote continuous improvement.
• Communication: Communicating with drivers, tracking vehicle locations, and managing driver hours compliance.
• Customer Service: Acting as the first point of contact for clients, managing expectations, and solving delivery issues.
• Compliance: Ensuring all vehicles and drivers adhere to UK transport regulations and company safety standards.
• Administration: Maintaining accurate digital records, updating transport management systems, and generating reports.
• Problem‑Solving: Identify and resolve transportation‑related issues, such as delays, breakdowns, route deviations and adjust the plan to accommodate issues as they arise.
• Customer Service: Acting as the first point of contact for clients, solving delivery issues and making contact with customers for any updated delivery information required.
• Vehicle Maintenance: Coordinate and manage vehicle maintenance schedules, ensuring fleet roadworthiness, minimising downtime, and maintaining compliance with legal requirements.
• Administration: Maintain accurate digital records, update transport management systems, and generate operational reports.
• Recruitment: Support and manage recruitment activities for the depot, including sourcing, interviewing, and onboarding drivers and transport staff.
• Supplier Liaison: Liaise with external suppliers, including maintenance providers and service partners, to ensure efficient and cost-effective operations.