Transport Coordinator

Rhenus Logistics; Nuneaton; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Continuous training

Great team

Flat hierarchies

Room for innovation

Events

Quick decision processes

Job summary

Rhenus Logistics is seeking a transport coordinator to oversee daily routing and scheduling of deliveries. You will allocate collections, handle delivery issues, and maintain communications between Operations, Customer services, hauliers, and customers.

Join a team that emphasises efficiency, accuracy, and customer satisfaction, with a focus on budget management and timely despatch reporting. Applicants should have GCSE English & Maths and Excel proficiency.

Qualifications

• GCSE English & Maths at grade C or above.
• Microsoft Word & Excel (intermediate)
• Warehouse Management Systems experience
• Good telephone etiquette
• Strong analytical skills and accuracy
• Problem solving and communication skills
• Able to work with minimal supervision
• Customer service orientation
• Calm under pressure
• Multi-tasking ability
• Basic geographical knowledge preferred

Responsibilities

• Oversee and coordinate daily routing and scheduling of deliveries to ensure efficiency and customer satisfaction.
• Allocate collections to meet scheduling of collections and deliveries.
• Manage and resolve delivery issues, acting as primary contact between Operations, Customer services, hauliers and end customers.
• Build good working relationships across departments such as Customer Accounts Admin and Operations and the haulier/customer account team to resolve queries.
• Manage transport budget, track transportation costs and find efficiency improvements.
• Book deliveries and liaise with security gatehouse to resolve queries.
• Ensure inbound/outbound manifests are completed promptly and sent to all parties.
• Produce daily internal and external reports such as KPIs; WIPs; Activity Logs.
• Report weekly Chep pallets usage, booking load and outbound despatch reconciliation.
• Respond to all emails and calls promptly and politely.
• Chase late drivers, provide directions, contact end customers to resolve issues quickly.
• Act as first point of contact for transport queries and escalate serious complaints as needed.
• Perform other transport admin duties and assist Transport Manager.
• Undergo prescribed training and development.
• Support workload management and cover colleagues as needed to run efficiently.
• Adhere to policies and Health & Safety requirements.
• Understand driver hours to better meet transport planning needs.

Skills

Routing coordination

Logistics admin

Microsoft Excel

Customer service

Analytical skills

Communication

Problem solving

Work independently

Education

GCSE English & Maths

Tools

Warehouse Management Systems

Job description

Your Benefits

Continuous Training

Sharpen your skills and advance your expertise with our professional development programs.

Great Team

It’s truly the people that make the difference — and with us you’ll join the best team around.

Flat Hierarchies

Get straight through to the decision-makers with our streamlined organizational structure.

Room for Innovation

Turn your ideas into action in an environment that champions creativity and empowers you to lead change.

Events

From team outings to holiday parties and networking events, we build strong connections by spending quality time together.

Quick Decision Processes

Make things happen faster with streamlined processes that promote efficiency and effectiveness.

Job Description

What you can expect

Shift Pattern: Monday to Friday, 06:00 – 14:00 (09:00-17:00 for first month training)

This role will include but is not limited to…

• Oversee and coordinate daily routing and scheduling of deliveries to ensure optimal efficiency and customer satisfaction.
• Allocation of Collections to meet scheduling of collections and deliveries.
• Manage and resolve any delivery issues, acting as the primary point of contact between Operations, Customer services,
• hauliers and end customers.
• Building good working relationships across departments such as Customer Accounts Admin and Operations and the haulier
• customer account team to resolve queries in an efficient and timely manner.
• Responsible for managing the transport budget, tracking transportation costs, and finding ways to improve efficiency and
• reduce expenses.
• Booking deliveries and liaising with the security gatehouse to resolve any delivery or departure queries.
• Ensuring inbound/outbound manifests are completed promptly and accurately and sent to all parties in a timely manner.
• Produce daily reports both internally and externally as required such as: KPIs; WIPs; Activity Logs.
• Reporting Weekly usage of Chep pallets, booking load and reconciliation of outbound despatch.
• Answering and responding to all incoming emails and calls in a prompt and polite manner.
• Chasing late drivers, helping with directions, calling end customers to resolve issues in a timely and efficient manner to ensure
• minimal disruption to the delivery and minimise accumulative penalties.
• Acting as a first point of contact for incoming transport queries.
• Handling customer and internal queries and escalating serious complaints to management.
• Perform any other transport admin duties as required and assist the Transport Manager and the team.
• To undertake prescribed training and development
• Help to manage workload and assist cover for colleagues as and when needed to ensure the transport department always runs
• efficiently and effectively.
• Adhere to all company policies, procedures, and Health & Safety requirements.
• Perform all tasks and duties required and assist the Transport Manager.
• Understand colleague and customer requirements and your role to enable these requirements to be met.
• Understand driver’s hours would help your role to better meet transport planning, booking requirements.

What you bring

• English & Maths GCSE at grade C or above
• Microsoft Word & Excel (intermediate at a minimum)
• Warehouse Management Systems
• Good telephone etiquette
• Strong analytical skills and an eye for accuracy
• Problem solving
• Effective communication skills
• Able to work with minimal to no supervision
• Customer service skills
• Stay calm under pressure
• Multi-tasking
• Basic geographical knowledge preferable