Transport Controller/Planner

Freight Personnel; Cannock; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Onsite parking

22 days holiday + bank holidays

Life insurance 2x salary

Pension scheme 5% employer

Career progression

Job summary

Freight Personnel has partnered with a Cannock-based logistics provider to recruit a Transport Controller / Planner. The role focuses on efficient planning and coordination of UK road freight, matching customer requirements while optimizing operations.

Working Monday to Friday, 12pm–8pm, you will monitor deliveries, liaise with hauliers, and maintain accurate records using internal systems. The ideal candidate has UK transport experience, strong organisation, and excellent communication skills.

Qualifications

• Previous experience within UK road freight or transport planning.
• Strong understanding of UK transport operations and logistics.
• Excellent communication and customer service skills.
• Ability to work under pressure and prioritise workload.
• High level of organisational and administrative skills.
• Good geographical knowledge of the UK.
• Experience using Microsoft Office, particularly Excel and Outlook.
• Experience using Transport Management Systems (TMS) or other logistics software.
• Strong attention to detail.

Responsibilities

• Plan and schedule daily UK collections and deliveries.
• Monitor vehicle movements and proactively manage delays or service issues.
• Monitor daily transport activity to ensure planned work is completed successfully.
• Liaise daily with hauliers to ensure collections and deliveries are completed as planned.
• Build and maintain strong working relationships with transport partners.
• Resolve transport-related issues in a professional and timely manner.
• Complete all transport-related administration accurately and within required timescales.
• Maintain accurate shipment records using internal transport management systems.
• Monitor the progress of vehicles, collections and deliveries throughout the day.
• React quickly to delays, breakdowns, traffic issues and customer changes by re-planning work where necessary.
• Prioritise urgent and time-critical shipments to maintain service levels.
• Ensure efficient utilisation of vehicles, hauliers and transport resources.

Skills

UK road freight planning

Strong communication

Work under pressure

Organisational skills

UK geography knowledge

Attention to detail

Microsoft Excel

Microsoft Outlook

TMS experience

Tools

Excel

Outlook

TMS / logistics software

Job description

Our client is a major Freight Forwarding, Transport & Logistics provider based in Cannock. We are now recruiting for a Transport Controller / Planner working Mon - Fri 12pm - 8pm

The role of Transport Controller / Planner is responsible for the efficient planning and coordination of UK road freight collections and deliveries, ensuring customer requirements are met while maximising operational efficiency.

The role requires excellent organisational skills, strong communication with hauliers and customers, and the ability to manage multiple priorities in a fast-paced transport environment.

The successful candidate will ensure all transport activities are completed in line with company procedures, customer expectations, and compliance requirements while maintaining accurate records across internal systems.

Key Responsibilities

• Plan and schedule daily UK collections and deliveries.
• Monitor vehicle movements and proactively manage delays or service issues.
• Monitor daily transport activity to ensure planned work is completed successfully
• Liaise daily with hauliers to ensure collections and deliveries are completed as planned.
• Build and maintain strong working relationships with transport partners.
• Resolve transport-related issues in a professional and timely manner.
• Complete all transport-related administration accurately and within required timescales.
• Maintain accurate shipment records using internal transport management systems.
• Monitor the progress of vehicles, collections and deliveries throughout the day.
• React quickly to delays, breakdowns, traffic issues and customer changes by re-planning work where necessary.
• Prioritise urgent and time-critical shipments to maintain service levels.
• Ensure efficient utilisation of vehicles, hauliers and transport resources.

Skills & Experience

Essential

• Previous experience within UK road freight or transport planning.
• Strong understanding of UK transport operations and logistics.
• Excellent communication and customer service skills.
• Ability to work under pressure and prioritise workload effectively.
• High level of organisational and administrative skills.
• Good geographical knowledge of the UK.
• Competent using Microsoft Office, particularly Excel and Outlook.
• Experience using Transport Management Systems (TMS) or other logistics software.
• Strong attention to detail.

Desirable

• Experience managing subcontracted hauliers.
• Knowledge of transport compliance and industry regulations.
• Experience working within pallet network or general haulage operations.
• Understanding of transport KPIs and service performance reporting.

Salary & Benefits

• Salary £27,000 to £29,000
• Working hours: Monday to Friday - 12pm - 8pm
• Onsite parking
• 22 days holiday per annum plus bank holidays, increase up to 26 days
• 2 x salary life insurance cover
• 5% employer contributory pension scheme
• Opportunities for career progression