Transport Administrator

Dx; Belfast City District; Presencial; GBP 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health cash plan

Holiday entitlement (20 days + BH)

Company pension scheme

Life assurance

Employee assistance programme

DX Discounts Portal

Career progression opportunities

Descripción de la vacante

Dx in Belfast is seeking a Shift Support to assist the Shift Manager with daily de-briefs, ensuring courier compliance with standard operating procedures and high customer service levels.

You will monitor driver performance using our company software, handle on‑the‑road issues, ensure returns are coded correctly, and perform vehicle audits. A collaborative team environment and clear communication are essential.

Formación

• Experience with incident logging and escalation.
• Clear documentation of de-briefs and issues.
• Attention to detail and adherence to SOPs.

Responsabilidades

• Complete daily de-briefs; log service issues and communicate to Customer service/management.
• Investigate and escalate driver non-compliances.
• Monitor performance using company software and assist with on-the-road issues.
• Ensure items are returned per SOP and correctly coded.
• Complete ad-hoc de-briefs as required.
• Download handheld scanners daily and report faults.
• Carry out ad-hoc vehicle audits and POD/address data entry.

Conocimientos

Customer service

Problem solving

Data entry

Communication

Herramientas

Company software

Descripción del empleo

Role summary:

To support the Shift Manager in completion of daily de-briefs to ensure high standards of Customer service and courier compliance with all operational processes.

Key responsibilities

• Daily completion of De-brief ensuring any service issues/failures are logged & communicated to Customer service, management team.
• Ensuring all driver non-compliances are investigated & escalated accordingly.
• Use of the company software to monitor performance supporting with on the road issues as required.
• Ensuring all returned items are returned as per SOP.
• Completion of Ad-hoc de-briefs as & when required.
• Daily download of handheld scanners ensuring the condition of the any faults are reported.
• All returns are coded correctly.
• Completion of Ad-hoc vehicle audits.
• POD & address data entry.

Additional information on this role

This is an active role and a great opportunity to thrive in a fantastic team environment and grow with the company.

Benefits

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!