Transport Co-Ordinator

SpaMedica; Bolton; On-site; GBP 22,000 - 28,000; Full time

Job summary

SpaMedica is seeking a Transport Co-Ordinator to enhance our patient care services. This role involves processing transport appointments, addressing patient queries, and ensuring efficient utilization of resources. Ideal candidates will possess strong customer service skills and the ability to work under pressure. Join a caring team dedicated to making a life-changing difference in patients' lives.

Benefits

30 days holiday (including bank holidays)

Performance bonuses twice a year (up to 10%)

Recommend a Friend Scheme (£350 reward)

Free quarterly snacks, flu vaccinations, and DBS

Access to exclusive discounts

Continuous training and development

Qualifications

• Strong customer service focus is essential.
• Excellent data entry and accuracy skills required.
• Ability to work well under pressure.

Responsibilities

• Process all transport appointments for patients.
• First point of contact for patient and driver queries.
• Assist patients with health, social barriers, and transport issues.

Skills

Customer Service

Interpersonal Skills

Data Entry

Time Management

Problem Solving

Job description

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Hours: 37.5 hours per week Mon Sat. 5 days in 6. Monday to Friday between 8am and 6pm, Sat 9 5:00. Any Saturday working will allow for a rota day off.

Here at SpaMedica, our focus is on patient care, safety and satisfaction. As the UK’s largest provider of NHS cataract surgery, we’re experts at what we do, and that’s evidenced in the five-star feedback we receive from our patients.

Joining us as a Transport Co-Ordinator you will support our visions and values of safety, integrity, kindness and transparency are embedded in our day to day care to ensure we deliver the best service possible.

All of SpaMedica’s hospitals inspected by the CQC have been rated as ‘Good’ or ‘Outstanding,’ and we have recently been awarded Investors In People Platinum Accreditation.

About you:

The main purpose of the Transport Co-ordinator role is to deliver a high level of service for our patients, so it is imperative that you have a strong customer service focus. The ideal candidate will have strong interpersonal skills, excellent data entry and accuracy skills, the ability to work well under pressure and excellent time management skills.

The Transport Co-ordinator will also forward plan to ensure the capacity of our appointment sessions are being fully utilized and clinic availability matches demand.

Why work with us?

• Join a team that lives our values of safety, integrity, kindness, and transparency.
• Opportunities to grow, learn new skills, and advance your career.
• Be part of a caring, community-focused team.

If you are able to put our patients at the heart of everything you do, then apply today as we want to hear from you!

Summary of benefits:

• 30 days holiday (including bank holidays)
• Performance bonuses twice a year (up to 10%)
• Recommend a Friend Scheme (£350 reward for both)
• Free quarterly snacks, flu vaccinations, and DBS
• Access to exclusive discounts
• Continuous training and development

Responsibilities of our Transport Co-Ordinator:

• Processing all transport appointments for our current sites on all our computer-based systems
• First point of contact for all patient and driver related queries
• Processing changes and amendments to existing patients
• Working with other members of the team to ensure a high-quality service
• Talking to our patients on a regular basis about their appointments
• Enter and upload patient referrals and summary care records onto our computer-based systems
• Assist with appointment amendments.
• Assist patients in solving potential issues related to health, social barriers and transport needs
• Respond to general queries mainly by email

Apply Today and be part of a team that puts patients at the heart of everything we do.

Join SpaMedica: Where our values guide everything we do, and you can make a life-changing difference every day. Apply today and be part of a team that puts patients at the heart of everything we do.

Important Information: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.

Equality and Diversity: SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We ensure our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [emailprotected] .

Our Commitment: Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.