Transport Administrator

Culinagroup1; Teynham; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Annual Leave

Pension scheme

Life Assurance

Wellness – EAP access

Eye Care Vouchers

Rewards & Recognition

Discount platform

Job summary

Fowler Welch in the United Kingdom is recruiting for a Transport Administrator in Teynham on a full-time permanent basis. You will provide pro-active transport administration, maintain records, and deliver requested reports. Salary £28,389 to £33,106 per annum. Hours: Tue, Thu, Fri, Sat, 7am-7pm.

The role requires experience in transport management, tachographs knowledge, and the ability to prioritise workloads. A professional, customer-focused approach and strong IT skills are essential.

Qualifications

• Experience in transport management in FMCG preferred.
• Basic knowledge of tachographs, driving rules and regulations.
• Ability to prioritise workloads to meet deadlines.
• Professional and approachable character to ensure smooth operation.
• Strong IT skills including MS Office and good numeracy.

Responsibilities

• Support fleet activities, liaising with service providers and arranging repairs.
• Manage weekly trailer servicing schedule, identify current user and arrange stand-downs.
• Handle customer service incidents with drivers, subcontractors and network sites, from information gathering to resolution.
• Deal with customers/retailer representatives to determine claim validity.
• Process delivery bookings from retailers using web-based portals.
• Prepare daily KPI reports for Transport Supervisor and Operations Managers.
• Organise filing of loading paperwork and archive as needed.
• Review on-time delivery performance and report findings to the team.

Skills

Attention to detail

Customer service

Numeracy

MS Office

Prioritisation

Communication

Job description

Due to continued growth, an exciting opportunity is now available for a Transport Administrator to join our team in Teynham on a full time permanent basis!

In this role you will provide a professional and pro-active service regarding all transport administration requirements. To ensure accurate records are maintained, and reports provided as requested.

Salary: £28,389 to £33,106 per annum.

Working Hours: Tuesday, Thursday, Friday and Saturday, 7am-7pm.

Key Duties of a Transport Administrator:

• Support the management team with fleet related activities, liaising with service providers, arranging repairs and call outs.
• Daily administration of the weekly trailer servicing schedule, identifying the current user and arranging for the trailers to be stood down.
• Management of customer service-related incidents, liaising with customers, drivers, sub-contractors and network sites collating all required information and managing through to conclusion.
• Dealing with customers / retailer representatives to determine validity of any claims.
• Managing customer uplift return requests, ensuring product is returned to customers in a timely manner.
• Completing daily KPI reports for Transport Supervisor and Transport / Operations Managers.
• Requesting delivery bookings from retailers using web based booking portal systems.
• Providing assistance and support to the Operations team on a daily basis.
• Organising the filing of loading paperwork in an orderly fashion and arranging for archiving when applicable.
• Review delivery on time performance daily, investigate late deliveries and compile reports to the wider team.
• Direct contact with drivers ensuring accurate information is passed and understood at point of despatch and during journey to depot.

Proven experience within a similar transport management position in FMCG environment is desirable.

Basic knowledge and experience of tachographs, driving rules and regulations.

Ability to effectively prioritise workloads in order to meet set deadlines.

Have a professional and approachable character to ensure smooth running of the general operation.

Be customer service driven with strong negotiating skills and the ability to influence and steer.

Good IT skills including MS Office with a high level of numeracy and a keen eye for detail.

As part of our drive to make Fowler Welch a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave - Competitive holiday entitlement.
• Pension scheme - We want colleagues to enjoy a comfortable retirements so we offer a great contribution of 4.5 % employee and 4.5 % employer.
• Life Assurance - x 3 your annual salary.
• Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!