Transport Administrator

Dx Freight; Bristol; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Holidays 20 days + BH

Pension scheme

Life Assurance

Employee Assistance programme

DX Discounts Portal

Career progression

Long service recognition

Job summary

Dx Freight is seeking a Traffic Clerk to provide admin support for traffic and warehousing and to communicate delivery information to external customers. The role involves handling queries, guiding on-road management, and escalating issues to protect the company image.

The ideal candidate will have experience in traffic/logistics, strong Excel skills, and a customer-focused approach to ensure service levels and KPI targets are met across UK operations.

Qualifications

• Experience in traffic, warehousing, or logistics preferred.
• Strong IT skills with Excel proficiency.
• Excellent communication with customers and drivers.
• Knowledge of warehousing operations.

Responsibilities

• Provide administrative support for traffic and warehousing operations.
• Support on the road management through communication and guidance.
• Handle customer and driver enquiries politely and effectively.
• Ensure service levels and KPIs by maximizing fleet utilisation.
• Escalate issues and complaints to protect DX Freight's image.
• Maintain knowledge of warehousing operations.
• Follow company procedures and complete required admin tasks.
• Utilize IT systems and reporting tools including Excel.

Skills

Excel

Customer service

Communication

Tools

Excel

Job description

The role of the Traffic Clerk is to provide administrative support for the traffic teams ensuring the accurate flow of information throughout the traffic and warehousing operations and escalating issues where they occur. The Traffic Clerk has extensive contact with external customers, answering queries and providing up to date delivery information.,

• Ensure all traffic and warehousing operations are undertaken in line with company operating procedures
• Supporting the on the road management of the traffic operation through communication and guidance
• Ensuring all required administrative tasks are completed in line with company requirements
• Dealing with customer / driver enquiries in a polite and effective manner
• Ensure service level targets and KPI's are achieved by maximising fleet utilisation
• IT literate; with a high competence in Excel
• Dealing with and escalating service complaints to ensure effective resolution for the customer and protecting the company image and brand
• Knowledge of warehousing operations It would be preferred that you have previous experience of working in traffic, warehousing or logistics operations and can demonstrate good local geographical knowledge. We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
• Competitive Rates of Pay
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

What will it feel like to be part of our team? At DX, we know our people are our foundation of success. We are passionate about you progressing your career with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!