Traffic Clerk

DX Network Services; Pucklechurch; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Holidays: 20 days + bank holidays

Long Service Recognition

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme (24/7)

DX Discounts Portal

Career progression opportunities

Job summary

The role of the Traffic Clerk at DX Network Services is to provide administrative support for the traffic teams, ensuring the accurate flow of information and escalation of issues as they arise. You will interact with external customers, answering queries and providing up-to-date delivery information, while following company procedures.

Experience in traffic, warehousing or logistics is preferred. The role requires strong Excel skills and good local geographical knowledge to help maximise fleet

Qualifications

• Prefer prior experience in traffic, warehousing or logistics operations.
• Excellent IT skills with high proficiency in Excel.
• Able to communicate effectively with customers and drivers.

Responsibilities

• Support on-the-road management of traffic operations through communication and guidance
• Complete required administrative tasks in line with company requirements
• Handle customer/driver enquiries in a polite and effective manner
• Help achieve service level targets by maximizing fleet utilisation
• Escalate service issues to protect customer satisfaction and company image

Skills

IT literacy

Excel proficiency

Customer service

Communication

Tools

Excel

Job description

The role of the Traffic Clerk is to provide administrative support for the traffic teams ensuring the accurate flow of information throughout the traffic and warehousing operations and escalating issues where they occur. The Traffic Clerk has extensive contact with external customers, answering queries and providing up to date delivery information., Ensure all traffic and warehousing operations are undertaken in line with company operating procedures

• Supporting the on the road management of the traffic operation through communication and guidance
• Ensuring all required administrative tasks are completed in line with company requirements
• Dealing with customer / driver enquiries in a polite and effective manner
• Ensure service level targets and KPI's are achieved by maximising fleet utilisation
• IT literate; with a high competence in Excel
• Dealing with and escalating service complaints to ensure effective resolution for the customer and protecting the company image and brand

It would be preferred that you have previous experience of working in traffic, warehousing or logistics operations and can demonstrate good local geographical knowledge.

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We are passionate about you progressing your career with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!

Competitive Rates of Pay

• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!