Shift Manager - Dispatch

DPD; London Borough of Southwark; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Holiday trading

Enhanced parental leave

Life assurance 4x salary

Health kiosks at location

Vitality at Work

Free on-site parking

Retail discounts

Milestone days off

Eye tests and glasses support

Job summary

DPD is seeking an experienced Shift Manager to strengthen depot operations. You will build strong relationships with Owner Drivers and Employed Drivers, keeping them engaged and motivated to deliver outstanding service.

Key responsibilities include achieving depot targets for routes and SPR, coordinating deliveries, and ensuring proper resources and documentation. You will drive performance, safety and efficiency across the team.

Qualifications

• Experience in a fast-paced operation with people management responsibility.
• Ability to motivate and lead a high-performing team.

Responsibilities

• Achieve depot targets for Core Routes and SPR.
• Ensure delivery/collection routes are properly set.
• Oversee driver loading and scanning for delivery.
• Maintain open lines of communication with drivers to resolve issues.
• Ensure adequate resources for ad-hoc collections via drivers or agencies.
• Complete required documentation and systems per policies.
• Set KPIs for Service, Cost, Productivity, Transport, Health and Safety.
• Achieve Depot Clear in line with targets.

Skills

People leadership

Communication

Decision making

Time management

Data analysis

Reporting

Fraud awareness

Core values (DPD)

Team motivation

Tools

Google Chrome

Job description

• Days of Work:Tuesday - Saturday
• Hours of Work: 06:00 - 14:30

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service.You will be in a busy and fast paced business,with a turnover of nearly £2 billion,that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer

Job Description

We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations management team.

In this role you will be working closely with our self employed Owner Drivers (OD’s) and Employed Drivers, building a strong relationshipwith them andkeeping the drivers engaged, well managed and motivated to ensure outstanding service is delivered.

Other key accountabilities will be;

• Ensure depot targetfor Core Routes is achieved
• Ensure depot target Stops Per Route (SPR) is achieved
• Ensuring all other delivery & collection routes are properly set.
• Ensure all driver’s scan and load their vans for delivery in a safe, timely and efficient manner.
• Maintaining on-going communication with drivers to resolve any issues
• Ensuring adequate resources are available to guarantee any ad-hoc collections are picked up either via your pool of drivers or by using couriers/agencies.
• Ensuring that all relevant documentation and systems are completed accurately and in line with company and/or legislative requirements
• Working to set Key Performance Indicators including Service, Cost, Productivity, Transport and Health and Safety.
• Ensure "Depot Clear" is achieved in line with depot targets

Qualifications

What we’re looking for;

You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting. We would also expect:

• You will have strong communication skills with the ability to inspire, motivate and manage a team.
• Decisive and effective decision-making, problem resolution and time management skills.
• Demonstrate high levels of resilience, self-motivation and flexibility.
• Excellent computer skills with the ability to use Google chrome applications
• The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
• You will be highly vigilant to any unscrupulous activity taking swift and appropriate action.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Additional Information

About our Benefits

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Health Kiosks visiting every location
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!