Transition Lead

DHL Supply Chain; Hatfield; Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid work arrangement

Occasional UK travel

Full UK driving licence

Job summary

DHL Supply Chain, via the DigiHaul platform, is hiring a Transition Lead in Hatfield. You will drive onboarding of sites, oversee transition plans, and coordinate across customers, operations, and technology teams to ensure successful adoption.

The role combines project management, change management and operational leadership in a fast-paced environment with hybrid working patterns and a focus on delivering measurable business transformation.

Qualifications

• Experience in transport, logistics or operational environments.
• Change management and transformation project experience.
• Customer-focused with excellent communication and stakeholder management skills.

Responsibilities

• Lead onboarding and implementation of new customers/sites onto the DigiHaul platform.
• Develop and manage transition plans from planning to go-live and BAU handover.
• Build strong relationships with customers, DHL Supply Chain leadership and key stakeholders.

Skills

Project management

Change management

Operational leadership

Customer implementation

Stakeholder management

Communication

Excel & PowerPoint

Tools

Excel

PowerPoint

Job description

Transition Lead

Pay Rate: £40,00 Up to £45,000
Grade: K
Contract Type: Permanent (Full-Time)
Shift Pattern: Monday to Friday 40hr
Location: Hatfield (Hybrid, 2-3 days per week in the office)

Company Car/ Allowance

DigiHaul - DSC is transforming the way transport and logistics operate through technology, innovation and collaboration. As part of the DHL Group, we're connecting customers, carriers and operations teams to deliver smarter, more efficient transport solutions across the UK.

We're looking for a Transition Lead to play a key role in implementing DigiHaul solutions across DHL Supply Chain operations. Acting as the bridge between customers, operational teams, technology functions and senior stakeholders, you'll lead the onboarding of sites and customers, drive operational change, and ensure the smooth adoption of new systems, processes and ways of working.

This role combines elements of Project Management, Change Management, Operational Leadership, Customer Implementation and Stakeholder Management, making it ideal for someone who thrives in a fast-paced environment and enjoys delivering meaningful business transformation.

A TYPICAL DAY MAY INVOLVE

• Leading the onboarding and implementation of new customers and sites onto the DigiHaul platform.
• Developing and managing transition plans from initial planning through to go-live and BAU handover.
• Building strong relationships with customers, DHL Supply Chain leadership teams and key stakeholders.
• Delivering training, rollout plans and operational readiness activities to support change adoption.
• Identifying and resolving operational challenges, process gaps and implementation issues.
• Collaborating across DigiHaul, DHL Supply Chain and wider DHL Group functions to deliver successful outcomes.
• Managing project risks, dependencies, timelines and stakeholder expectations.
• Driving continuous improvement and ensuring all activities comply with corporate, legal and operational requirements.

THIS ROLE WOULD SUIT PEOPLE WHO

• Experience within transport, logistics, supply chain or operational environments.
• Have experience in change management, transformation, implementation, onboarding or continuous improvement projects.
• Are customer-focused with excellent communication and stakeholder management skills.
• Have strong project management and organisational abilities.
• Thrive in fast-paced operational environments and can manage competing priorities.
• Demonstrate strong business and commercial awareness.
• Are confident presenting to senior stakeholders and influencing change.
• Have strong Microsoft Office skills, particularly Excel and PowerPoint.

WHAT YOU'LL BRING

• A passion for driving change and improving operational performance.
• Excellent relationship-building and stakeholder engagement skills.
• Strong problem-solving and analytical abilities.
• The ability to influence and lead without direct authority.
• A proactive and solution-focused mindset.
• A commitment to delivering exceptional customer outcomes.

ADDITIONAL INFORMATION

• Regular engagement with operational sites, customers and senior stakeholders across the DigiHaul and DHL Supply Chain network.
• Occasional UK travel will be required to support implementations and transition activities.
• You’ll work closely with Operations, Customer Success, Product, Technology and Commercial teams.
• A full UK driving licence is Essential.

IDEAL BACKGROUNDS

• Transport Operations Management,Supply Chain & Logistics Operations
• Customer Implementation & Onboarding
• Operational Excellence & Continuous Improvement ,Change Management
• Project & Programme Management
• Logistics Technology Platforms

WHY JOIN DIGIHAUL?

At DigiHaul, you'll be part of an innovative and growing business that's transforming transport management through technology. You'll work alongside talented colleagues, support industry-leading customers and help shape the future of logistics across the UK.

If you're passionate about change, customer success and delivering meaningful business transformation, we'd love to hear from you.

Our Approach to Diversity & Inclusion

At DigiHaul, we believe diversity and inclusion are fundamental to our success. We are committed to creating an environment where everyone feels valued, respected and empowered to achieve their full potential. We welcome applications from candidates of all backgrounds and experiences and are proud to be an equal opportunities employer.

Together, we're building a workplace where everyone can thrive and contribute to shaping the future of transport and logistics.

Please be aware that interviews are provisionally scheduled to take place during the week commencing ASAP. Applications received after this date may not be considered but may be added to our talent pool for future opportunities, subject to your consent. We review applications on an ongoing basis and may close the vacancy early if a high volume of applications is received, so we encourage early applications.