Transformation & Process Excellence Analyst

Pennon Group; Exeter; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Generous holiday allowance

Company pension

Training and development

Pennon Perks discounts

Employee Assistance Programme (EAP)

Discretionary bonus

Cycle to work

And more!

Job summary

Pennon Group is seeking a Business Process Improvement Analyst to support Maintenance Excellence Transformation, shaping how assets are cared for across the business. You will work with Improvement Leads, technical specialists and operational teams to design practical, sustainable processes that deliver measurable efficiency.

The role requires strong analytical thinking, stakeholder engagement and a passion for continuous improvement.

Qualifications

• Experience in business process improvement, continuous improvement, operational excellence or process design roles.
• Strong process mapping and business analysis skills, including workshop facilitation.
• Knowledge of Lean principles and continuous improvement methodologies.
• Ability to analyse complex operational processes and simplify them into effective and sustainable solutions.
• Excellent communication and stakeholder management skills.
• Experience engaging with operational, technical and business stakeholders at multiple levels.
• Strong problem-solving skills and a naturally curious mindset.

Responsibilities

• Work across transformation programmes to analyse, improve and redesign business processes that support improved operational performance and efficiency.
• Facilitate workshops that bring stakeholders together to design effective future ways of working.
• Map current-state processes, identifying activities, hand-offs, decisions, controls and system interactions.
• Apply Lean principles to identify waste, duplication, inefficiencies and opportunities for improvement.
• Design future-state processes that improve customer, operational and business outcomes.
• Ensure process designs consider the interaction between people, systems, data, controls, training and operational requirements.
• Support implementation and continuous refinement of new processes as improvements are embedded into business operations.
• Produce clear process documentation, guidance materials and improvement artefacts that support successful adoption.
• Promote a culture of continuous improvement and share best practice across the transformation portfolio.

Skills

Business process improvement

Lean principles

Workshop facilitation

Stakeholder engagement

Process mapping

Analytical thinking

Job description

Pennon Group is seeking a Business Process Improvement Analyst to support Maintenance Excellence Transformation, shaping how assets are cared for across the business. You will work with Improvement Leads, technical specialists and operational teams to design practical, sustainable processes that deliver measurable efficiency.

The role requires strong analytical thinking, stakeholder engagement and a passion for continuous improvement.