Business Process Improvement Analyst

Pennon Group; Exeter; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Generous holiday allowance

Company pension

Training and development

Pennon Perks discounts

Employee Assistance Programme (EAP)

Discretionary bonus

Cycle to work

And more!

Job summary

Pennon Group is seeking a Business Process Improvement Analyst to support Maintenance Excellence Transformation, shaping how assets are cared for across the business. You will work with Improvement Leads, technical specialists and operational teams to design practical, sustainable processes that deliver measurable efficiency.

The role requires strong analytical thinking, stakeholder engagement and a passion for continuous improvement.

Qualifications

• Experience in business process improvement, continuous improvement, operational excellence or process design roles.
• Strong process mapping and business analysis skills, including workshop facilitation.
• Knowledge of Lean principles and continuous improvement methodologies.
• Ability to analyse complex operational processes and simplify them into effective and sustainable solutions.
• Excellent communication and stakeholder management skills.
• Experience engaging with operational, technical and business stakeholders at multiple levels.
• Strong problem-solving skills and a naturally curious mindset.

Responsibilities

• Work across transformation programmes to analyse, improve and redesign business processes that support improved operational performance and efficiency.
• Facilitate workshops that bring stakeholders together to design effective future ways of working.
• Map current-state processes, identifying activities, hand-offs, decisions, controls and system interactions.
• Apply Lean principles to identify waste, duplication, inefficiencies and opportunities for improvement.
• Design future-state processes that improve customer, operational and business outcomes.
• Ensure process designs consider the interaction between people, systems, data, controls, training and operational requirements.
• Support implementation and continuous refinement of new processes as improvements are embedded into business operations.
• Produce clear process documentation, guidance materials and improvement artefacts that support successful adoption.
• Promote a culture of continuous improvement and share best practice across the transformation portfolio.

Skills

Business process improvement

Lean principles

Workshop facilitation

Stakeholder engagement

Process mapping

Analytical thinking

Job description

Powered by Water, Driven by Purpose

At Pennon Group, we’re proud to serve communities while protecting the environment. Together with our subsidiaries, South West Water, Bristol Water, Bournemouth Water, SES Water, Pennon Water Services and Pennon Power, we’re leading the way in water and renewables.

We’re proud to be recognised as a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

Transform the way we work

We're looking for a talented Business Process Improvement Analyst to support our Maintenance Excellence Transformation initiative, supporting a step change in the way we care for our assets across the business. This significant step change will actively influence hundreds of stakeholders, thousands of assets and impact positively both our customers and the environment.

This is a unique opportunity to work at the heart of major operational and business improvements, ensuring that technical solutions and transformation initiatives translate into practical, efficient and sustainable business processes. Working alongside Improvement Leads, technical specialists and operational teams, you'll play a key role in designing the future ways of working that enable lasting change across the organisation.

If you're passionate about continuous improvement, enjoy solving complex problems and thrive on bringing structure and clarity to challenging environments, we'd love to hear from you.

What you'll be doing:

As a Business Process Improvement Analyst, you'll work across transformation programmes to analyse, improve and redesign business processes that support improved operational performance and efficiency. You'll:

• Work with improvement teams and subject matter experts to translate business and technical changes into practical, end-to-end processes.

• Facilitate workshops that bring stakeholders together to design effective future ways of working.

• Map current-state processes, identifying activities, hand-offs, decisions, controls and system interactions.

• Apply Lean principles to identify waste, duplication, inefficiencies and opportunities for improvement.

• Design future-state processes that improve customer, operational and business outcomes.

• Ensure process designs consider the interaction between people, systems, data, controls, training and operational requirements.

• Support implementation and continuous refinement of new processes as improvements are embedded into business operations.

• Produce clear process documentation, guidance materials and improvement artefacts that support successful adoption.

• Promote a culture of continuous improvement and share best practice across the transformation portfolio.

What we're looking for:

We're seeking someone who can combine analytical thinking with strong stakeholder engagement skills. You'll be comfortable working across different teams, challenging constructively and helping others understand how changes can be successfully implemented.

You'll bring:

• Experience in business process improvement, continuous improvement, operational excellence or process design roles.

• Strong process mapping and business analysis skills, including workshop facilitation.

• Knowledge of Lean principles and continuous improvement methodologies.

• The ability to analyse complex operational processes and simplify them into effective and sustainable solutions.

• Excellent communication and stakeholder management skills.

• Experience engaging with operational, technical and business stakeholders at multiple levels.

• Strong problem-solving skills and a naturally curious mindset.

Desirable

• Experience within utilities, engineering, infrastructure or other asset-intensive industries.

• Lean, Six Sigma, Business Process Management or equivalent improvement qualifications.

• Experience supporting transformation, change or operational improvement programmes.

• Knowledge of process improvement tools, methodologies and continuous improvement frameworks.

Why join us?

This is an opportunity to play a key role in delivering meaningful transformation across our business. You'll help create the processes, controls and ways of working that enable operational excellence and drive long-term performance improvements.

In return, you'll benefit from:

• Generous holiday allowance with the ability to buy and sell annual leave for added flexibility.

• Competitive company pension scheme.

• Training and development within the role.

• Access to thousands of discounts and vouchers through Pennon Perks.

• 24/7 support with our Employee Assistance Programme.

• Discretionary bonus.

• Cycle to work scheme.

• And more!

Closing Date: 9th November 2026

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.