Transformation Officer

Sandwell Council; Oldbury; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

Sandwell Council is seeking a motivated Transformation Officer to join the Corporate Transformation team for a 12-month secondment. The role focuses on reviewing services, identifying improvement opportunities and delivering transformational change programmes that benefit residents and communities.

You will engage with managers and staff, facilitate workshops, and drive continuous improvement across the organisation.

Qualifications

• Experience delivering business change and transformation initiatives in a complex organisation.
• Project or programme management experience with delivering outcomes to tight timescales.
• Strong stakeholder engagement and communication skills with ability to influence and build relationships.
• Experience facilitating workshops, consultations and employee engagement activities.
• Strong analytical and problem-solving skills with ability to research and analyse complex information.
• Knowledge of change management principles and continuous improvement methodologies.
• Excellent organisational skills with ability to manage competing priorities.
• Ability to communicate complex information clearly in speech and writing.

Responsibilities

• Deliver and support business change, transformation and service improvement projects across the council.
• Undertake research, analysis and process reviews to identify opportunities for improvement.
• Develop and maintain effective working relationships with stakeholders across the council and partner organisations.
• Facilitate workshops, employee consultations and engagement activities to support change programmes.
• Produce reports, briefings and presentations for a range of audiences.
• Support planning, implementation and evaluation of transformation programmes and projects.
• Provide coaching to managers and teams on change management approaches and best practice.
• Work with colleagues to embed a culture of service excellence and continuous improvement.
• Support identification and implementation of technology, systems and process improvements.
• Contribute to strategic planning, policy development and organisational improvement.

Skills

Change management

Transformation

Stakeholder engagement

Workshop facilitation

Analytical thinking

Communication

Job description

Contract Type: 12-month Secondment Fixed Term

Hours: 37 hours per week

Location: Sandwell Council House, Freeth St Oldbury B69 3DE – Hybrid

We are seeking a motivated and innovative Transformation Officer to join our Corporate Transformation team within the Finance and Transformation Directorate.

This is an exciting opportunity for an experienced professional with a passion for service improvement, organisational change and transformation. You will work closely with managers, employees and stakeholders across the council to review services, identify opportunities for improvement and support the delivery of transformational change programmes that improve outcomes for residents and communities.

Working across a variety of projects and service areas, you will play a key role in supporting business change activities, facilitating employee engagement, driving continuous improvement and embedding new ways of working across the organisation.

The opportunity:

• You will support the delivery of service reviews, transformation projects and improvement initiatives across the council.
• You will work with services to identify, develop and implement innovative solutions that improve service delivery and outcomes.
• You will facilitate workshops, focus groups and engagement activities to support organisational change and transformation programmes.
• You will undertake research, analysis and performance monitoring to inform decision‑making and service improvement activity.
• You will support project and programme management activity across a range of business change initiatives.
• You will act as a change champion, promoting innovation, collaboration and continuous improvement across the organisation.

In this role you will:

• Deliver and support business change, transformation and service improvement projects.
• Undertake detailed research, analysis and process reviews to identify opportunities for improvement.
• Develop and maintain effective working relationships with stakeholders across the council and partner organisations.
• Facilitate workshops, employee consultations and engagement activities to support change programmes.
• Produce reports, briefings and presentations for a range of audiences.
• Support the planning, implementation and evaluation of transformation programmes and projects.
• Provide coaching and guidance to managers and teams on change management approaches and best practice.
• Work collaboratively with colleagues to embed a culture of service excellence and continuous improvement.
• Support the identification and implementation of technology, systems and process improvements.
• Contribute to strategic planning, policy development and organisational improvement activities.

What we're looking for:

• Experience of delivering business change, transformation or service improvement initiatives within a complex organisation.
• Experience of project or programme management and delivering outcomes within challenging timescales.
• Strong stakeholder engagement and communication skills with the ability to influence and build effective relationships.
• Experience of facilitating workshops, consultations and employee engagement activities.
• Strong analytical and problem‑solving skills with experience of researching and analysing complex information.
• Knowledge and practical application of change management principles and continuous improvement methodologies.
• Excellent organisational skills with the ability to manage competing priorities effectively.
• Ability to communicate complex information clearly in both verbal and written formats.
• Proficiency in the use of ICT systems and data to support service improvement.
• A commitment to innovation, collaboration and delivering excellent outcomes for customers and communities.

Why Sandwell Council?

At Sandwell Council, our work has a real impact. We are proud to be a values‑led organisation that supports its employees with excellent benefits, a competitive remuneration package, and a strong focus on development. By joining us, you’ll play a key role in delivering services that make a real and lasting difference to thousands of people across the borough.

We place equality, diversity and inclusion at the core of who we are and how we lead, where every voice matters. At Sandwell, we recognise and value the richness that comes from diverse lived experiences, perspectives, backgrounds and identities. This diversity makes us a stronger and more effective council.

We welcome applications from all backgrounds and are committed to building a workplace where everyone feels they belong, are treated fairly, and have the opportunity to thrive. Creating an environment where colleagues feel respected, supported and able to contribute fully is central to our culture and the way we work. We are committed to ensuring that all applicants and employees have equitable access to opportunities. Reasonable adjustments are available throughout the recruitment process and within the workplace so that everyone has the support they need to perform at their best and succeed in their role.

If you have any questions relating to equality, diversity, and inclusion, you can contact the EDI Team at [e-mail].

If you have a disability and require assistance in submitting your CV, please contact sheona_grey @sandwell.gov.uk.