Transformation-Driven Business Support Manager

The Management Recruitment Group (MRG); Southampton; On-site; GBP 42,000 - 54,000; Full time

Job summary

The Management Recruitment Group (MRG) is seeking an experienced Business Support Manager to lead a key transformation initiative within a major UK higher education institution during a period of significant change. This interim role focuses on embedding new operating models, strengthening governance and delivering improved business support services.

You will work closely with the Office Manager and senior stakeholders to drive digital and process improvements, build capability, and ensure

Qualifications

• Proven experience supporting business transformation, organisational change or restructuring programmes.
• Strong operational management and business support expertise within a complex organisational environment.
• Experience developing governance frameworks, business processes and performance reporting mechanisms.
• Excellent stakeholder management skills, with the ability to build credibility and influence across a diverse range of teams.

Responsibilities

• Support the implementation of the Business Services Review and Restructure, ensuring a smooth transition to new organisational structures, processes and ways of working.
• Develop and embed resource planning frameworks that enable effective allocation of business support services and improve operational efficiency.
• Establish networking and collaborative working arrangements that encourage consistency, knowledge sharing and cross-functional engagement.
• Undertake a review of current skills, capabilities and development requirements across the team, identifying gaps and future needs.
• Design and implement training and development plans to support capability building and successful adoption of new processes.
• Identify, recommend and implement opportunities for process improvement, with particular emphasis on digital solutions.

Job description

The Management Recruitment Group (MRG) is seeking an experienced Business Support Manager to lead a key transformation initiative within a major UK higher education institution during a period of significant change. This interim role focuses on embedding new operating models, strengthening governance and delivering improved business support services.

You will work closely with the Office Manager and senior stakeholders to drive digital and process improvements, build capability, and ensure