Business Change Manager

WEG Engineering and Technology; West Midlands; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Pension scheme

42 days holiday

On-site parking

Good transport links

Job summary

University of Warwick is seeking a Business Change Manager to join a new launch team within the Information and Digital Group. The 16‑month fixed term contract will support an Online Programme Management initiative and help transform the university’s online learning strategy and digital education development.

The role focuses on guiding people through change, embedding new ways of working, and acting as the voice of the customer to address barriers with practical solutions.

Qualifications

• Experience in a business change role.
• Ability to build relationships, communicate confidently, and bring out the best in others.
• Be the ‘voice of the customer’, ensuring change reflects user needs and delivers outcomes.
• Strong listening and influencing skills to support positive, sustainable change.
• Resilient, flexible, adaptable, and able to navigate evolving situations.

Responsibilities

• Assessing change value and impact.
• Planning and delivering communications.
• Developing training approaches.
• Shaping Standard Operating Procedures and Service Level Agreements.
• Business readiness and Go-live support.

Education

Degree in a relevant discipline or equivalent professional experience

Job description

Business Change Manager - 16 month Fixed Term Contract

• Excellent Pension Scheme
• 42 days holiday (including bank holidays)
• On-site parking
• Good transport links

We are actively seeking a Business Change Manager to join a new launch team within the Information and Digital Group of the University of Warwick.

The post will play a key role in supporting Business Change activities for an Online Programme Management (OPM) initiative and support a major transformation of the University’s online learning strategy and the development of high-quality digital education.

Working at the forefront of early-stage programme delivery, the role will focus on supporting people through change, ensuring that new ways of working are effectively adopted and embedded. Acting as a strong advocate for the ‘voice of the customer’, the role will ensure that operational needs and challenges are understood, and that any barriers to success are proactively identified and addressed with practical solutions.

You will work across multiple workstreams, collaborating with senior stakeholders, academic teams, and professional services to bring clarity, structure, and momentum to an evolving programme. Experience or knowledge of online learning models, the higher education environment, and large-scale digital transformation programmes would be advantageous.

You will play a key role in delivering efficient, streamlined, and sustainable change. You will have the opportunity to make a tangible impact by building strong relationships, influencing stakeholders, shaping solutions, and helping to deliver positive change that supports the university’s strategic ambitions.

This role offers a unique opportunity to influence how online and digital education is designed and delivered at Warwick, particularly suited to individuals who thrive in ambiguity and can operate effectively at both strategic and operational levels.

The role will involve:

• Assessing change value and impact
• Planning and delivering communications
• Developing training approaches
• Shaping Standard Operating Procedures and Service Level Agreements
• Business readiness and Go-live support

About You

• You will have strong working experience in a business change role.
• Be able to build strong relationships, communicate confidently, and bring out the best in others.
• Have the ability to be the ‘voice of the customer’, ensuring change reflects the needs of those impacted and delivers effective, user-focused outcomes.
• You will understand how people respond to change, with strong listening and influencing skills to support positive, sustainable outcomes.
• Be Resilient, flexible, adaptable and able to navigate evolving situations and respond confidently to new challenges.
• You should have a degree in a relevant discipline or equivalent professional experience
• A continuous improvement mindset, with experience of turning opportunities into practical improvements.
• The ability to think strategically, pragmatically, and positively about business, product, technical, and cross-functional change.
• Be comfortable providing constructive challenge, ensuring decisions remain focused on benefits realisation and positive outcomes for end users.