Transformation & Change Analyst

Itchyfeet Recruitment Agency; United Kingdom; On-site; GBP 42,000 - 64,000; Full time

Job summary

Itchyfeet Recruitment Agency is seeking a skilled Business Analyst to join a growing Change Department. The role focuses on shaping the organisation's future through strong analytical work, formalising requirements, and driving improvements across systems and processes.

You will define business cases, map processes, and support software projects, collaborating with IT, project managers, and stakeholders to deliver tangible efficiencies and regulatory compliance across the business.

Qualifications

• 4+ years’ experience as a Business Analyst, preferably in the life assurance industry.
• Excellent analytical skills, including a sharp problem-solving mindset, value identification, critical thinking, and decision support
• A proven track record of delivering business improvement, efficiencies, and digital transformation projects
• Strong understanding of regulatory and compliance frameworks, including financial reporting and risk management
• Experience with data modelling and data mapping in financial systems
• Understanding of API integrations and file transfer processes
• Strong communication skills, both written and verbal
• Excellent facilitation, presentation, and report writing skills
• Ability to work as part of a large project team or independently
• Confidence in building relationships across all levels of the business
• Experience in agile or waterfall environments
• Proficiency in Microsoft products (including Excel and Visio), as well as SQL and DevOps
• A relevant professional qualification (or working towards one), such as the BCS International Diploma in Business Analysis

Responsibilities

• Defining compelling business cases that deliver tangible benefits
• Documenting as-is and to-be process flows
• Eliciting and documenting clear, actionable business requirements and user stories
• Conducting data analysis to uncover opportunities and inform decisions
• Performing gap analyses impact and assessment
• Providing business analysis support for software development, testing, data migration, and upgrades
• Collaborating with third parties, project managers, product owners, and IT teams
• Supporting UAT planning, testing, and validation to ensure business readiness
• Mentoring junior members of the team and contributing to best practice within the change team

Skills

Analytical thinking

Problem solving

Communication

Facilitation

Presentation

Teamwork

Independent working

Stakeholder management

Regulatory compliance understanding

Agile/waterfall experience

Mentoring

Education

BCS International Diploma in Business Analysis (or equivalent)

Tools

SQL

Excel

Visio

APIs and data transfer knowledge

Job description

Itchyfeet Recruitment Agency is seeking a skilled Business Analyst to join a growing Change Department. The role focuses on shaping the organisation's future through strong analytical work, formalising requirements, and driving improvements across systems and processes.

You will define business cases, map processes, and support software projects, collaborating with IT, project managers, and stakeholders to deliver tangible efficiencies and regulatory compliance across the business.