Transformation and Operations Director

Mitie; Greater London; Hybrid; GBP 73,000 - 89,000; Full time

Job summary

Mitie is seeking a Transformation & Operations Director to lead a flagship client partnership in London. The role combines operational accountability with shaping the account's future direction, delivering exceptional service and driving transformation at scale.

You will work with client stakeholders and Mitie leaders to identify opportunities, foster senior relationships, and translate strategy into tangible improvements across a complex facilities management estate.

Qualifications

• Experience leading large-scale FM, workplace or integrated service environments.
• Collaborative leadership style with strong commercial awareness.
• Ability to translate strategy into tangible outcomes.

Responsibilities

• Leading operational performance across a large and complex integrated facilities management contract.
• Building trusted relationships with senior stakeholders and acting as a strategic partner to the client.
• Driving transformation programmes, innovation initiatives and continuous improvement activity.
• Supporting the development of future operating models and account growth opportunities.

Job description

Transformation & Operations DirectorLondon | Hybrid Working

Shape the Future of a Flagship Mitie Partnership

We're looking for a Transformation & Operations Director to join one of Mitie's most significant and strategically important client accounts.

Supporting a major financial services partnership, this role offers the opportunity to influence both operational performance and long-term transformation across a complex and high-profile estate. As a key member of the account leadership team and deputy to the Account Director, you'll help shape strategy, strengthen senior stakeholder relationships and drive continuous improvement at scale.

This is an ideal opportunity for someone who enjoys balancing operational excellence with strategic thinking and is motivated by creating meaningful, lasting impact for both clients and colleagues.

The Opportunity

This is a broad leadership role, combining operational accountability with responsibility for shaping the future direction of the account.

Working closely with client stakeholders and Mitie leadership teams, you'll help ensure exceptional service delivery while identifying opportunities to improve performance, introduce innovation and support the account's long-term objectives.

Key areas of focus will include:

• Leading operational performance across a large and complex integrated facilities management contract.
• Building trusted relationships with senior stakeholders and acting as a strategic partner to the client.
• Driving transformation programmes, innovation initiatives and continuous improvement activity.
• Supporting the development of future operating models and account growth opportunities.

About You

We're interested in hearing from people who have experience leading large-scale FM, workplace or integrated service environments and who are comfortable operating in complex corporate settings.

You'll bring a collaborative leadership style, strong commercial awareness and the ability to translate strategic objectives into tangible outcomes. Equally important is the ability to build credibility with a wide range of stakeholders and create alignment across teams.

Experience within financial services, life sciences or other highly regulated corporate environments would be beneficial, although we welcome applications from people with transferable experience from similarly complex organisations.

Why Mitie?

At Mitie, you'll have the opportunity to work on one of our flagship accounts, influencing both current performance and future strategy.

In return, you'll benefit from:

• A highly visible leadership position within a strategically important partnership.
• The opportunity to shape transformation and continuous improvement programmes at scale.
• Exposure to senior business and client stakeholders.
• A collaborative and inclusive culture that supports development and progression.
• A competitive salary and comprehensive benefits package.

£81090 (inclusive of inner London weighting)