Commercial Officer

Mitie Cleaning & Hygiene Services; Camberley; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Virtual GP and family wellbeing

Salary Finance program

Choices lifestyle benefits

MiDeals discounts

Cycle-to-work

Life cover

Enhanced pension contributions

Mitie Matching Share Plan

Mitie Stars recognition

Job summary

Mitie Cleaning & Hygiene Services in the UK is seeking a Commercial Officer to drive commercial performance, align activities with strategy, and implement efficiency improvements across the business. You will oversee financial reporting, risk management, systems governance, and staff training to ensure profitable operational delivery.

The role involves collaboration with senior leadership and cross‑functional teams.

Qualifications

• Proven experience in an operational management role within the Fire and Security industry.
• Excellent financial acumen and analytical ability.
• Experience in process review, documentation, and implementation.
• Ability to design and deliver staff training programs.
• Strong understanding of internal systems and reporting processes.

Responsibilities

• Align commercial activities with the company strategic objectives and translate strategy into actionable plans.
• Lead the rollout of improved procedures and staff training to embed changes.
• Oversee financial performance, stock management and catalogue accuracy to support sales.
• Review internal systems and produce monthly performance reports for senior management.
• Support contract mobilisation and change management across new and existing contracts.

Skills

Strategic thinking

Financial acumen

Stakeholder management

Change management

Process improvement

Training delivery

ERP systems

Commercial reporting

Tools

ERP systems

Commercial reporting tools

Job description

Better places, thriving communities.

The Role

The Commercial Officer will be responsible for driving commercial performance, ensuring strategic alignment across the business, and implementing process improvements that enhance efficiency and profitability. This includes oversight and reporting on financial performance, risk management, internal systems governance, and leading initiatives to review, document, and roll out improved procedures with appropriate staff training.

Key Responsibilities

Strategic Alignment

• Ensure all commercial activities align with the company's strategic objectives and long-term goals.
• Collaborate with senior leadership to translate business strategy into actionable commercial plans.
• Monitor market trends and competitor activity to inform strategic decisions.
• Provide insights and recommendations to support growth and profitability initiatives.

Process Improvement

• Review existing commercial processes and identify inefficiencies or gaps.
• Document proposed improvements and develop clear implementation plans.
• Lead the rollout of new procedures, ensuring smooth adoption across teams.
• Design and deliver training programs for staff to embed new procedures effectively.
• Establish KPIs to measure the success of implemented improvements.

Financial Oversight

• Oversee stock holding levels to optimize storage capacity and reduce waste from aged stock.
• Ensure catalogue accuracy, including pricing, product descriptions, and availability, to support sales and operational efficiency.
• Work closely with procurement and operations teams to maintain accurate inventory records and prevent discrepancies.

Systems and Technology

• Review internal systems regularly to ensure data accuracy and compliance with business standards.
• Produce monthly reports on system performance and commercial performance.
• Evaluate opportunities for system improvements and present recommendations to senior management.
• Lead implementation of approved system changes, including staff training and adoption support.
• Oversight of onboarding and Internal workshops to ensure consistency and relevance in maintained.

Contract Mobilisation & Commercial Change Management

• Actively support the mobilisation of new contracts where required, ensuring smooth transition from tender to operational delivery.
• Support the business during acquisitions, integrating commercial processes and aligning systems.
• Drive change management initiatives to ensure the business can accommodate future acquisitions and evolving client needs.
• Communicate changes effectively across teams, providing clear guidance documents and delivering training to ensure successful adoption.

Stakeholder Engagement & Risk Identification

• Build and maintain strong, collaborative relationships with clients, suppliers, and internal stakeholders to ensure alignment and transparency.
• Proactively identify potential risks related to stakeholder expectations, contractual obligations, and operational delivery, and elevate where necessary.
• Act as a point of escalation for any complaints recorded on the Business Improvement Register, ensuring resolution aligns with company standards and mitigates future risk.
• Facilitate regular stakeholder reviews to assess satisfaction, identify emerging risks, and implement corrective actions promptly.
• Support risk workshops and maintain a risk register for stakeholder-related issues, ensuring mitigation strategies are documented and communicated effectively.

Experience

• Proven experience in an operational management role within the Fire and Security industry.
• Excellent financial acumen and analytical ability.
• Experience in process review, documentation, and implementation.
• Ability to design and deliver staff training programs.
• Strong understanding of internal systems and reporting processes.
• Knowledge of relevant legislation and compliance requirements.
• Exceptional communication and stakeholder management skills.
• Experience with ERP systems and commercial reporting tools.

Personal Attributes

• Strategic thinker with a results-driven mindset.
• Strong leadership and change management capabilities.
• Ability to work under pressure and meet deadlines.
• High attention to detail and problem-solving skills.

The role would be split between any ACL office location, out on site in London and the surrounding counties or home working.

Benefits

Our market-leading offering provides you with benefits that suit your lifestyle.

• We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
• When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
• Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
• We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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