Head of Technical

Mitie Cleaning & Hygiene Services; Crawley; Remote; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Virtual GP service

Salary Finance scheme

Flexible lifestyle benefits platform

MiDeals discounts

Cycle-to-work scheme

Life cover up to 4x salary

Enhanced pension contributions

Mitie Matching Share Plan

Mitie Stars recognition program

Job summary

Mitie Cleaning & Hygiene Services seeks a Head of Technical to lead the technical agenda across the national Thales account. You will be the senior technical authority, shaping asset management, risk, compliance and lifecycle investment across a complex UK estate.

Working with operational leaders and customer stakeholders, you will influence decisions, drive recovery plans, and turn strategy into practical action while travelling across the UK as needed.

Qualifications

• Engineering or building services background with a relevant qualification.
• Strong credibility and leadership to operate at senior level.
• Experience in facilities management or complex regulated estates is valued.
• Ability to influence across a matrix organization and travel regularly in the UK.

Responsibilities

• Act as the senior technical authority for the account and set the technical strategy.
• Maintain oversight of critical assets, compliance, lifecycle and risk.
• Lead technical recovery plans and drive governance with suppliers and teams.
• Translate technical strategy into actionable improvements with operational leaders.
• Provide credible risk/priority investment advice to senior stakeholders.

Skills

Technical credibility

Leadership presence

Stakeholder communication

Risk assessment

Asset lifecycle management

Education

Engineering qualification

Building services qualification

Professional registration

Tools

CAFM systems

Compliance reporting

Asset registers

Digital document control

Job description

Head of Technical

Better places, thriving communities.

UK-wide | Home-based with regular national travel

Can you combine technical credibility with operational leadership and influence? We're looking for a Head of Technical to take the technical lead across Mitie's national Thales account. This is much more than a technical assurance or compliance role. You'll be the senior technical authority for the account, helping shape how we manage critical assets, technical risk, compliance and lifecycle investment across a complex UK estate. You'll work closely with operational leaders, site teams and senior customer stakeholders, providing the technical direction and challenge needed to keep services safe, resilient and effective. Importantly, you won't always have direct authority over the teams delivering the work. Success will come from your credibility, judgement and ability to influence people at all levels.

The opportunity

You'll take ownership of the technical agenda across the account, balancing long-term strategy with the realities of day-to-day operations. When a critical asset fails or a technical risk emerges, you'll be someone the business and customer look to for leadership. You'll establish what needs to happen, bring the right people together and drive the recovery plan through to resolution. You'll also look further ahead, identifying asset and lifecycle risks before they become operational problems and helping the customer understand where investment is needed, why it matters and what should be prioritised.

The Role Includes

• Acting as the senior technical authority across the account.
• Setting the technical strategy, priorities and improvement roadmap.
• Maintaining oversight of critical assets, compliance, lifecycle and technical risk.
• Leading technical recovery plans where critical assets fail or continuity of service is at risk.
• Overseeing statutory maintenance, certification, audit readiness and Safe Systems of Work.
• Identifying asset investment and replacement priorities.
• Building robust technical and commercial business cases for investment.
• Using asset data, site insight and root-cause analysis to reduce recurring failures.
• Providing governance around specialist suppliers, competence and technical standards.
• Working alongside operational leadership to turn technical strategy into action.
• Giving senior stakeholders clear, concise and credible advice on risk, priorities and investment.

What We're Looking For

We don't need someone who has followed one particular career path. Your background could be in facilities management, technical services, building services, engineering, critical environments, manufacturing or another complex regulated estate. What matters most is that you have the technical credibility and leadership presence to operate at a senior level while remaining close enough to operations to understand what's really happening on the ground.

You’ll Need To Be Able To Demonstrate

• Strong technical knowledge across M&E/building services and complex assets.
• Experience working within a large or complex operational environment.
• Good knowledge of planned maintenance, statutory compliance and Safe Systems of Work.
• The ability to assess technical and asset risk and turn that into practical action.
• Experience dealing with critical asset failures or significant technical issues.
• The confidence to challenge and influence senior operational and customer stakeholders.
• Strong client‑facing communication skills and the ability to make complex technical issues understandable.
• Commercial awareness and the ability to make compelling cases for investment.
• The ability to work successfully in a matrix environment, influencing teams that may not report directly to you.
• A practical, hands‑on approach and willingness to take ownership.
• Flexibility to travel regularly across the UK.

Qualifications And Technical Knowledge

A relevant engineering, building services or technical qualification, professional registration or equivalent practical experience would be valuable. Knowledge of areas such as Authorised Person (AP), LVAP, Responsible Person or Authorising Engineer arrangements, competence management, statutory compliance and technical assurance would also be beneficial. Experience of CAFM systems, compliance reporting, audit evidence, asset registers or digital document control would be useful, although we don't expect one person to tick every box.

Our market‑leading offering provides you with benefits that suit your lifestyle.

• We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
• We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
• When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
• We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform.
• And we have a cycle‑to‑work scheme.
• Life cover of up to four times your salary is available.
• We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Marie Hyde at [e-mail].

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team

Together our diversity makes us stronger.

Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?