Transactions Team Lead

WANDLE HOUSING ASSOCIATION LIMITED; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player in social housing is seeking a Transactions Team Leader to enhance service delivery and drive efficiency. This pivotal role involves overseeing financial transactions, managing a team, and ensuring compliance with regulations. The ideal candidate will have a strong finance background, particularly in social housing, and possess excellent leadership and communication skills. You will play a crucial role in fostering relationships across the organization while implementing process improvements to maximize performance. Join a dedicated team committed to delivering exceptional service and making a positive impact in the community.

Qualifications

• AAT qualification or equivalent experience required.
• 3+ years in finance, preferably in social housing.

Responsibilities

• Lead and manage a team of finance officers for daily operations.
• Ensure accurate posting of rent income and manage reconciliations.

Skills

Attention to detail

Leadership skills

Excellent communication

Time management

Team management

Education

AAT qualified

Experience in finance

Tools

Dynamics system

P2P AP system

Job description

Wandle Housing was founded in 1967 as the Merton Family Housing Trust and have since grown into an organisation with over 7,000 homes across nine south London boroughs. We are a provider of homes for rent (social and affordable), shared ownership, outright sale, and supported housing. We also have a small portfolio of commercial properties and garages. At Wandle, it is important to us that our customers receive a low cost, dependable, localised service and our homes are safe and affordable.

The standalone role of Transactions Team Leader is vital as it requires interactions with external and business wide customers, including the Executive Team, as well as responsibility for the delivery of transactional financial services in relation to Rent Income, Payments, and Balance Sheet control. We are looking for someone who is enthusiastic about delivering exceptional service and building strong business relationships across the organisation.

The post holder finds opportunities to affect change, with the authority to drive continuous service, system, and process improvements, aimed at maximising the team’s efficiency and performance, whilst enhancing customer satisfaction. Leads, upskills, and organises coverage across the team of four finance officers ensuring the smooth running of day-to-day operations.

A Day in the Life

• Overall responsibility for the accurate and timely posting of rent debits and rent income received in the Dynamics system. Designing controls and maintaining reconciliations to verify the accuracy of these postings.
• Expert user of the P2P AP system (P2P), ensuring processing, scanning and payment of invoices by the team in accordance with financial regulations and Wandle’s policy. Checking BACS report for errors before approving.
• Manage the reconciliation of supplier statements ensuring outstanding invoices are processed in accordance with customer experience standards.
• Overseeing regulatory and internal controls including the completion of balance sheet reconciliations to deadline. Review of these reconciliations, detecting missing, duplicate, or untimely transactions and ensuring appropriate sign off and excellent quality supporting documentation are attached.
• Complete Bank reconciliations and ensure they are reviewed and approved by the Treasurer.
• Regulate internal credit card returns, ensuring card holders meet month end timeframes.
• Contribute to the development, testing and implementation of new systems and processes such as staff expenses through P2P, if required.
• Gatekeeper of the purchase order system, ensuring all departments follow agreed policy and procedures when raising orders, communicating issues effectively for timely resolution.
• Delivery of training to the business ensuring staff are equipped to efficiently and effectively use the purchase order system.
• Ensure the supplier database is up to date whilst enforcing controls to avoid duplication and incorrect payments made to suppliers.
• Maintenance of the required delegated authorities in the system, as approved by the Board.
• Validate and approve all refunds in the Dynamics system daily to ensure interface to the SUN finance system.
• Monitoring relevant and effective KPIs for the team, such as no unresolved queries for more than one week in the inboxes, to ensure finance officers are contributing directly to the success of the business and are motivated to perform at their best.
• Contribute to the production of statutory reports (eg. NROSH) and end of year audit schedules.
• Engaging and influencing external and internal stakeholders across all communication channels, promoting positive and coherent messages, reflecting Wandle’s vision, mission, and values.

What You Will Need

• Minimum AAT qualified (qualified by experience will be considered)
• 3 years finance experience in the social housing sector
• Sales and purchase ledger experience
• Attention to detail
• Good leadership skills and a focus on good team management
• Excellent communication skills and the ability to work collaboratively and build strong internal and external networks
• Excellent time management and organisational skills

What next?

If you want to be part of a winning team that takes pride in delivering a positive experience to our customers and believe you have the skills and experience to be successful in this role, we would love to hear from you.

Please apply with your CV and supporting statement on no more than two sides of A4 ensuring you address the ‘What you will need to have” section set out in the role profile by 15 January 2025.

Please also note that ahead of the interviews you will be asked to undertake a number of online tests/assessments.

For more information about Wandle, including our corporate strategy, click here: https://www.wandle.com/careers/