Transaction Services Manager

HARRODS; Greater London; On-site; GBP 85,000 - 110,000; Full time

Benefits offered by this job

Enhanced pension

Bonus scheme

25 days holiday

Birthday off

Season ticket loan

In-store discount (33%)

Job summary

Harrods is seeking a Transaction Services Manager to lead a high-performing team overseeing all transactions through our tills and maintain brand integrity through AML compliance and governance. You will drive operational excellence, shape processes using data, and strengthen relationships with brands and stakeholders.

On site role, 5 of 7 days, focusing on delivering best-in-class service while developing talent, coaching performance, and embedding risk-aware practices in a luxury retail

Qualifications

• Experience in banking/financial services.
• Proven experience handling high-value transactions.
• Deep knowledge of AML, GDPR, KYC, sanctions and PEP screening.

Responsibilities

• Lead a high-performing team delivering transactional processing and customer service.
• Ensure strict AML/regulatory compliance and risk management.
• Collaborate with Security/Compliance and stakeholders to improve processes.

Skills

Communication

Data analysis

Regulatory compliance

Leadership

Commercial acumen

Job description

We are now looking for a Transaction Services Manager to lead a high performing team responsible for all transactions that pass through our tills. Our Transaction Services Managers represent operational excellence and are driven by delivering for our customers, our brands, and by providing best in class service whilst playing a key role in due diligence.

Protecting Harrods' brand integrity and reputation will be at the heart of what you do, achieved through ensuring strict compliance with AML laws and by maintaining regulatory responsibilities. You will also work closely with our Security and Compliance teams to maintain preventive work in order to keep customers and brands safe.

This role is fully on site, working 5 out of the 7 days a week.

About the Role

As a Transaction Services Manager, you will lead a high-performing team dedicated to delivering exceptional service and operational excellence. Using data, trend analysis, and feedback from our retail teams and customers, you will shape processes that meet evolving needs and regulatory requirements. Your role is pivotal in building trust with our most valued customers and strengthening long-term relationships with brands and stakeholders.

You will inspire and develop your team, fostering an inclusive, high-energy culture where success is celebrated and challenges are met head-on. Through clear goal setting, performance coaching, and a focus on resilience, you will ensure your team consistently delivers under pressure. With a passion for people development and an eye for future talent, you'll set the standard for leadership that is both results-driven and people-focused.

About You

You'll come from a relevant industry such as banking or financial services, with proven experience handling high-value transactions and deep knowledge of compliance areas including AML, GDPR, KYC frameworks, sanctions and PEP screening, and transaction monitoring processes. You are a performance-driven leader with a knack for building resilient teams that thrive in fast-changing environments. Strategic yet hands-on, you keep your skills sharp and your team's development at the forefront, ensuring consistent growth across the department.

You'll also:

• Be a natural communicator, excelling at building relationships across the business and translating complex information into clear, actionable insights for both specialists and non-specialists
• Have an eye for detail and a data-driven mindset, using insights to identify risks, streamline processes, and influence key stakeholders
• Be compliance-obsessed, staying ahead of regulatory changes and embedding best practice into every process to ensure the highest standards are met without compromise
• Combine day-to-day delivery with long-term strategic thinking, exploring new ways to strengthen business resilience and add commercial value
• Be commercially astute, understanding both Harrods and the luxury market, able to position Transaction Service as a true competitive advantage for our in-house brands

About Us

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you'll receive an excellent benefits package, including an enhanced company pension, eligibility for a competitive bonus scheme, 25 days' holiday, and your birthday off, up to 33% in-store discount (including across our Food Halls and restaurants) and a season ticket loan.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.