Transaction Services Assistant

HARRODS; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

Harrods is seeking a Transaction Services Assistant to support the Retail teams with large and complex transactions. You will provide world-class service over the phone, email, and in person, ensuring correct procedures and timely processing of deposits, inquiries, refunds, and cost centre transfers.

The role is fully on site, with 5 of 7 days in-store, requiring strong customer service, AML awareness, and proficient MS Office skills to support a fast-paced luxury environment.

Qualifications

• Excellent customer service skills.
• Knowledge of Anti Money Laundering legislation is preferable.
• Good PC literacy (Microsoft Office) is essential.
• Ability to develop and maintain relationships with colleagues and customers.
• Ability to multi-task and adapt to changing priorities.

Responsibilities

• Provide expert advice and guidance over the phone, via email, and in person to Retail Teams to ensure correct procedures for transactions.
• Ensure deposits, general enquiries, refund/recharges, transaction searches and cost centre transfers are processed correctly.
• Maintain trackers and complete set daily administrative tasks accurately and on time.
• Become an expert in all till processes, inspiring confidence in the department and retail teams.
• Ensure compliance with store policy and adhere to Transaction Services SOPs.

Skills

Customer service

Communication

Relationship building

Multi-tasking

Adaptability

Microsoft Office

Tools

Microsoft Office

Job description

We are looking for a Transaction Services Assistant to join our fast-paced and diverse Transaction Services team. This role specialises in supporting the Retail teams across Harrods with large and complex transactions while providing world-class customer service.

About the Role

Our Transaction Services Assistants are responsible for providing expert advice and guidance over the phone, through emails and in-person to our Retail Teams to ensure the correct procedures are followed for transactions to be completed successfully. These tasks include but are not limited to deposits, general enquiries, refund/recharges, transaction searches and cost centre transfers. You will use your customer service skills to offer world class service to all internal stakeholders and external customers on a daily basis.

You will also:

• Ensure compliance with store policy and adhere to Transaction Services standard operations procedures.
• Be accurate and work to timelines, ensuring all trackers are up to date.
• Ensure that your set daily administrative tasks are completed in an accurate and timely manner.
• Become an expert in all till processes, inspiring confidence in our department and the retail teams.

This role is fully on site, working 5 out of the 7 days a week.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

You will have excellent customer service skills and be confident that the decisions you make will be in the best interest of our customers. Knowledge of Anti Money Laundering legislation is preferrable and good PC literacy skills (Microsoft Office) are essential. It is important that you are able to develop and maintain relationships with colleagues and customers alike, whilst being able to handle a wide range of responsibilities whilst working in a fast paced environment.

You will also need:

• Excellent interpersonal and communication skills when liaising with both internal and external parties.
• The ability to multi-task and readily adapt to changing priorities, whilst ensuring customers are at the forefront of your decision.
• The ability to work under minimum supervision and perform duties effectively.

About Us

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.