Tram Maintenance Team Leader

Keolisamey Metrolink; Manchester; On-site; GBP 58,000 - 71,000; Full time

Benefits offered by this job

Free Tram Travel

25 days holiday (plus bank holidays)

Amazing Discounts

Family Friendly Policies

Wellbeing Support

Career development support

Job summary

KeolisAmey Metrolink invites applications for a Tram Maintenance Team Leader at our Trafford Depot. You will guide a skilled maintenance team, prioritising work, ensuring safety and operational excellence in a 24/7 rotating shift pattern across days, nights, weekends and holidays.

Working with the Tram Maintenance Manager, you’ll keep trams safe, reliable and future-ready while driving continuous improvement and strong stakeholder collaboration with TfGM, OEMs and suppliers.

Qualifications

• Demonstrates the ability to motivate and support others, with emerging experience in leading or coordinating people within a maintenance, support, project or production environment.
• NVQ Level 3 in an engineering discipline is essential, with strong knowledge of electrical/electronic, mechanical and hydraulic maintenance systems.
• Extensive maintenance experience with the ability to fault-find, carry out diagnostic investigations and perform root cause analysis.
• Strong understanding of safety, risk management and continuous improvement techniques within a maintenance environment.
• Ability to work effectively with internal and external stakeholders, supported by strong verbal and written communications and IT skills.

Responsibilities

• Assist the Tram Maintenance Manager with maintenance prioritisation, repairs and modification works through effective teamwork, plant and materials.
• Provide leadership to ensure trams are correctly maintained and serviced in line with the approved maintenance regime.
• Ensure planned, corrective and reactive maintenance work orders are completed accurately, with all asset management records kept up to date.
• Ensure compliance with all relevant policies, regulations, standards and safety requirements, demonstrating zero-harm principles in all working practices.
• Motivate, lead and manage the team to achieve departmental and business performance targets, ensuring staff competence and effective task allocation.
• Act as the first line of technical support for the Network Management Centre during tram failures or recovery situations.
• Engage with key internal and external stakeholders, including TfGM, OEMs and suppliers, ensuring clear communication and collaborative problem-solving.
• Authorise and allocate resources required for the maintenance and delivery of tram assets, ensuring tooling, equipment, materials and documentation are correct and fit for purpose.

Skills

Leadership

Team coordination

Communication skills

Problem solving

IT skills

Safety awareness

Education

NVQ Level 3 in engineering

Job description

Join our team at KeolisAmey Metrolink (KAM), the largest light rail network in the UK!

Due to internal changes, we are now looking to appoint a Tram Maintenance Team Leader at our Trafford Depot.

In this hands-on leadership role, you’ll guide a skilled maintenance team, driving high-quality work, smart prioritisation and operational excellence.

Working closely with the Tram Maintenance Manager, you’ll ensure our fleet remains safe, reliable and future‑ready, while championing continuous improvement and shaping the next evolution of our maintenance operations.

As part of a 24/7 operation, you’ll work a rotating shift pattern covering days, nights, weekends and public holidays - keeping the network moving around the clock.

Key accountabilities will include:

• Assist the Tram Maintenance Manager with maintenance prioritisation, repairs and modification works through effective teamwork, plant and materials.
• Provide leadership to ensure trams are correctly maintained and serviced in line with the approved maintenance regime.
• Ensure planned, corrective and reactive maintenance work orders are completed accurately, with all asset management records kept up to date.
• Ensure compliance with all relevant policies, regulations, standards and safety requirements, demonstrating zero‑harm principles in all working practices.
• Motivate, lead and manage the team to achieve departmental and business performance targets, ensuring staff competence and effective task allocation.
• Act as the first line of technical support for the Network Management Centre during tram failures or recovery situations.
• Engage with key internal and external stakeholders, including TfGM, OEMs and suppliers, ensuring clear communication and collaborative problem‑solving.
• Authorise and allocate resources required for the maintenance and delivery of tram assets, ensuring tooling, equipment, materials and documentation are correct and fit for purpose.

What you’ll bring:

• Demonstrates the ability to motivate and support others, with emerging experience in leading or coordinating people within a maintenance, support, project or production environment.
• NVQ Level 3 in an engineering discipline is essential, with strong knowledge of electrical/electronic, mechanical and hydraulic maintenance systems.
• Extensive maintenance experience with the ability to fault‑find, carry out diagnostic investigations and perform root cause analysis.
• Strong understanding of safety, risk management and continuous improvement techniques within a maintenance environment.
• Ability to work effectively with internal and external stakeholders, supported by strong verbal and written communications and IT skills.

The closing date for applications: 28th August 2026

What we will offer you:

• A starting salary of £64,139 per annum + shift allowance (Overtime available)
• Permanent, working full time 37.5 hrs per week
• Free Tram Travel for all our colleagues, plus a sponsored pass for an immediate family member.
• 25 days holiday, plus bank holidays
• Access to Amazing Discounts at major retailers including Asda, Currys PC World, John Lewis and many more.
• Family Friendly Policies including enhanced maternity and paternity pay.
• Wellbeing Support including a free counselling, health checks and Employee Assistance Programme.
• Supporting your development focusing on career pathways and professional fees covered if required for role.

Our Commitment to you:

At KAM, we celebrate the diversity of our customers, communities, and colleagues, and strive for a workforce which is equitable, inclusive and representative of the communities we serve and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, and sexual orientation to apply. We look forward to receiving your application.

We live our values of “We Care, We Commit, We Imagine” through our behaviours and we strongly believe that diverse perspectives drive innovation and create an environment where individuals can imagine that anything is possible. We care about our people, and we fully commit to creating an inclusive environment where our people feel valued, respected and empowered to thrive.

We recognise the importance of flexibility in the workplace and where possible, we will do our best to consider alternative working patterns or flexible arrangements to help you balance work and life in a way that works for you and the business.

To ensure you are given the best opportunity to succeed in the recruitment process, please let us know if you will require any support or reasonable adjustments.

What we will need to check:

• Proof of address.
• Evidence of right to work in the UK.
• References from previous employment or studies from the last 3 years
• Pre-employment medical (level subject to role).
• Criminal Records self‑declaration check, in line with the Rehabilitation of Offenders Act (1974).