Training Operations Lead - Academy Growth & Compliance

First Response Group; England; On-site; GBP 40,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

National scope

Professional development

Job summary

First Response Group is recruiting a commercially focused Training Manager to oversee the day-to-day operation of the FRG Training Academy. The role ensures programmes are planned, compliant and delivered to internal and external learners, with the academy positioned as a revenue-generating function.

You will manage course scheduling, materials, assessments and liaise with trainers and awarding bodies while driving growth and profitability across the academy.

Qualifications

• Experience managing training operations, scheduling or learning administration.
• Strong organisational and administrative capability.
• Experience coordinating accredited or compliance-based training programmes.
• Commercial awareness and the ability to support revenue growth.
• Excellent stakeholder management and communication skills.

Responsibilities

• Manage the day-to-day operation of the FRG Training Academy.
• Coordinate and schedule internal and external training courses.
• Manage course bookings, delegates, joining instructions and training logistics.
• Ensure all course materials, presentations, learner packs and assessments are prepared, maintained and compliant.
• Liaise with trainers and awarding bodies to coordinate course delivery.
• Support the commercial growth of the academy as a revenue stream, including maximising course utilisation and identifying opportunities for expansion.
• Promote training services internally and externally.
• Monitor training performance, profitability and utilisation, producing regular reports and recommendations.
• Ensure training records, certifications and compliance documentation are accurately maintained.
• Support audits, accreditation requirements and awarding body standards.
• Support mobilisation and client-specific training requirements where required.
• Drive continuous improvement within the academy and wider training function.

Skills

Training operations

Scheduling

Compliance management

LMS platforms

Stakeholder management

Commercial awareness

Attention to detail

Security/facilities sector knowledge

Tools

LMS platforms

Job description

First Response Group is recruiting a commercially focused Training Manager to oversee the day-to-day operation of the FRG Training Academy. The role ensures programmes are planned, compliant and delivered to internal and external learners, with the academy positioned as a revenue-generating function.

You will manage course scheduling, materials, assessments and liaise with trainers and awarding bodies while driving growth and profitability across the academy.