Training & Operations Coordinator (Hybrid)

Allscreens Nationwide Ltd; West Midlands; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days holiday + holidays

Paid Christmas shutdown

Enhanced sick pay

Enhanced maternity leave

Enhanced paternity leave

Life assurance

Refer a friend bonus

Birthday day off

Employee financial wellbeing support

Buy extra 5 days annual leave

Employee Assistance Helpline

Company events

Job summary

Impact Futures Group is seeking a Training Support Coordinator to join the Operations team. The role supports an outstanding customer experience by handling enquiries via phone, email and tickets, processing registrations and certificates, and coordinating training resources and venues across our brands.

You will work in a fast-paced, customer-focused environment with a high volume of administrative tasks, maintaining high attention to detail and proactive support for trainers and suppliers.

Qualifications

• Excellent telephone manner and customer service skills.
• Strong written communication skills with great attention to detail.
• Highly organised with strong problem-solving abilities.
• Able to work independently using own initiative, as well as collaboratively within a team.
• Empathetic, demonstrating understanding and compassion towards customers’ concerns and needs.
• Excellent active listening skills to fully understand customer issues and provide appropriate solutions.
• Patient and composed, maintaining professionalism even in challenging situations.
• Adaptable and flexible, able to adjust to changing priorities in a fast-paced environment.
• Previous experience in a customer service, administrative, or training support role.
• Experience using booking, registration, or CRM systems.
• First Aid at Work or Health & Safety awareness training.
• Experience working within a training, education, or healthcare environment.

Responsibilities

• Delivering excellent customer service by responding promptly and professionally to customer enquiries via phone, email and support tickets.
• Handling a high volume of incoming calls while maintaining a positive and helpful approach.
• Resolving customer queries wherever possible, providing a personalised and empathetic service.
• Processing course registrations accurately and issue training certificates in a timely manner.
• Printing and distributing training certificates.
• Preparing training rooms and ensure trainers have all the equipment and resources they need.
• Coordinating deliveries and collections with suppliers.
• Maintaining training cupboards, storage areas and office spaces to a high standard.
• Managing the visitor management system and parking bookings.
• Monitoring and responding to customer reviews, helping maintain our excellent reputation.
• Reporting office maintenance issues and support the smooth running of the department.
• Providing general administrative and operational support to the wider training team.

Skills

Customer service

Written communication

Organised

Problem solving

Active listening

Empathy

Teamwork

Adaptability

Telephone etiquette

Tools

Booking systems

Registration systems

CRM systems

Job description

Impact Futures Group is seeking a Training Support Coordinator to join the Operations team. The role supports an outstanding customer experience by handling enquiries via phone, email and tickets, processing registrations and certificates, and coordinating training resources and venues across our brands.

You will work in a fast-paced, customer-focused environment with a high volume of administrative tasks, maintaining high attention to detail and proactive support for trainers and suppliers.